Subject: Re: Urgent Delivery Today - 600926254
From: Angeli Fontillas <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 20 Jul 2020 13:53:03 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Customer called in again to follow up.

Please ensure the delivery today on the correct address without fail.

Serena community, Casa Dora, Villa 380, Dubai

On Mon, 20 Jul 2020 at 08:12, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called in again until now the order was not delivered yet.
> She just received a text message last night that there was an attempt to
> deliver but she didn't receive any call.
>
> Again, the driver went to Al Jaddaf which was her old address.
>
> @Mostafa saad <[email-masked]> - Please ensure the delivery
> today without any fail to the address given below
>
> Serena community, Casa Dora, Villa 380, Dubai
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 19, 2020 at 1:43 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The address has been updated but still, she received a call from the
>> driver that her order is being delivered in Al Jaddaf.
>>
>> Please push the delivery today, the address has been changed already,
>> ticket was raised as well. (  Incident #1196840 )
>>
>> Please use the address below:
>>
>> Serena community, Casa Dora, Villa 380, Dubai
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE