Subject: RE: SO/ 200285246 / Customer complained/ Plz contact
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 02:44:07 -0700 (PDT)
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly note that we will proceed with the return, and the shipment will be delivered to your side at the soonest.

Thank you.Regards.

Mohammed Khabbaze

Customer Care

M: 800 SHIPA

www.shipa.com

From: [email-masked]

Sent: 19/7/2020 5:18 PM GMT+04:00

To: [email-masked]

Cc: [email-masked]; EMP393 Lubna Shehadeh ([email-masked]); [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: SO/ 200285246 / Customer complained/ Plz contact

Hi Team,

Kindly cancel this shipment and create CRA urgently.

Regards

On Sun, Jul 19, 2020 at 2:42 PM Zubair Wahid <[email-masked]> wrote:

Hi Shipa team

Can you please return the subject order back to us.

Thanks

Zubair

On Sun, Jul 19, 2020 at 1:30 PM Hyacinth Joyce <[email-masked]> wrote:

Hi Team,

We have requested to cancel the delivery of the above-mentioned shipment.

Upon tracking shows:

Where is the shipment? is cancellation request communicated?

The customer is very upset and threats to raise a formal complaint if the refund is not processed urgently.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 16 Jul 2020 at 11:20, Taqwa Ali <[email-masked]> wrote:

Dear Hussain

can u assist as urgent  , CM want a refund

Regards

Taqwa

On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support ([email-masked]) <[email-masked]> wrote:

Dear All,

We haven't received the shipment from your side.

Best regards

Ahmad Alqatawna

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 15/7/2020 10:20 AM GMT+04:00

To: [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: SO/ 200285246 / Customer complained/ Plz contact

Hi Team,

Please confirm the status of the AWB#  SOR004532048  is this has been returned to our WH and cancelled as the customer wants a refund.

@Ahmed Irfan  Please advise if you received the item as we need to refund the customer and this is pending since May 2020.

Radwa Ali

Customer Care Representative

p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com

a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:

Dear Team

Please cancel the order, CM want a refund

@Hussain Firoz Miyagamwala Please receive CRA

Regards

Taqwa

On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:

Dear Team,

Kindly note that the below customer called again to inform that she wants to get order and doesn't want to go for refund option.

The customer will report to economic department if no delivery was done within this week.

Best regards,

Anas Nazzal

On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <[email-masked]> wrote:

Hello Team,

Customer can  no longer wait and insisted to cancel and get a refund.

Please raise CRA to request for a refund.

Thank you.

On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]> wrote:

Dear All,

Please the Customer SO 200285246/

Shipa-KSA/ SOR004532048

has not received the shipment from the courier and he submitted complaints. Please try to contact the customer.

Thank you

Heba Abdalrahman

--

Regards,

Angeli Fontillas

Customer Care Representative

p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE