Subject: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Osmat El Mourad <[email-masked]>
To: Simone van Geemen <[email-masked]>, Hyacinth Joyce <[email-masked]>, Aftersales Export CYBEX <[email-masked]>, Carolin Wehrfritz <[email-masked]>, Vipul Sethi <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]>, Aftersales Export CYBEX <[email-masked]>, Sonja Strittmatter <[email-masked]>, Laura Thomson <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Sonja Strittmatter <[email-masked]>
Date: Mon, 20 Jul 2020 08:41:14 +0000
List-Id: <ccteam.mumzworld.com>

Hi Simone,

Thank you for your below email, our team will come back to you ASAP.

Hi Carolin / Hi Vipul,

Please let us know what will be the needed information’s and if an discount can be given to our customer to solve this issue.

Thank you,
Osmat

From: Simone van Geemen <[email-masked]>
Sent: Monday, July 20, 2020 7:32 AM
To: Hyacinth Joyce <[email-masked]>; Osmat El Mourad <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>; Aftersales Export CYBEX <[email-masked]>; Sonja Strittmatter <[email-masked]>; Laura Thomson <[email-masked]>; Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>
Subject: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Caution! External E-mail 注意! 外部邮件
Hi Joyce,
Thanks for the update.

@Osmat<mailto:[email-masked]> we have an after sales issue that we could solve with providing a discount on the defect item. Could you let me know what your support could be so we can provide the customer with an offer? The item in question is: Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly.

Kind regards,

From: Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 1:55 PM
To: Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Hi Simone,

We have spoken with the customer, she is willing to keep the item provided she is asking for compensation because it has a defective part.

Kindly advise if that is possible.

Otherwise, she will return and wants to have a full refund.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 16 Jul 2020 at 17:19, Simone van Geemen <[email-masked]<mailto:[email-masked]>> wrote:
Hi Alina,

I just received attached from Cybex aftersales team.

Can you take this further pls?

Thanks,

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 5:17 PM
To: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Cc: Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Any update on this?

Regards,
Alina

On Tue, Jul 14, 2020 at 6:47 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sonja,

Please update us urgently, the customer wants an update by tomorrow

On Tue, Jul 14, 2020 at 10:02 AM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
Hello Sonja,

Any update here please?

Thanks

On Mon, Jul 13, 2020 at 7:42 PM Sonja Strittmatter <[email-masked]<mailto:[email-masked]>> wrote:
Dear Simone,

I will check the situation with our colleagues from aftersales service and will get back to you soonest possible with more information.

Best Regards
Sonja

Von: Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Gesendet: Sonntag, 12. Juli 2020 16:13
An: Laura Thomson <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Sonja Strittmatter <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Betreff: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Caution! External E-mail 注意! 外部邮件
Hi Laura,
Thanks for looping me in.

@Denmark<mailto:[email-masked]> @Alina<mailto:[email-masked]> for Cybex related inquiries you can contact me directly, as per Netsuite my name is attached to this vendor / brand.

I’m looping in the vendor so we can follow the process of after sales inquiries. @Sonja<mailto:[email-masked]> Hi Sonja, we have a customer claim for after sales on the Cybex Priam Seat Lux – Limited Edition Butterfly. Could you have a look at the inquiry below and advice? Many thanks!

Push buttons on the side of the leg support were not attached and came off and are loose when I'm trying to attach them. Images below:

Regards,

From: Laura Thomson <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 6:03 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Jeno Serenio <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Looping @Simone van Geemen<mailto:[email-masked]>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 4:41 PM
To: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Jeno Serenio <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

+Elena Skryabina<mailto:[email-masked]> +Laura Thomson<mailto:[email-masked]> Please assist.

Regards,
Den mark

On Sun, Jul 12, 2020 at 4:38 PM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
Please we need to check who is the assigned BD for Cybex?

Thanks

On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

What do advise the customer.  Customer order delivered 2 nd July should we collect the entire item?

Regards,
Alina

On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
@Alina D'Souza<mailto:[email-masked]> Please assist mapyr vendor no longer handling cybex please refer to the link below.

https://cybex-online.com/en-us/contact

Regards,
Den mark

On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Any update on this?

Regards,
Alina

On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Customer wants to keep the stroller only wants the replace these buttons to the ones which won't fall off.

Regards,
Alina

On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the sales invoice for your reference.

Return Reason:doesnt_work_or_defective
Comments :pushbuttons on the side of the leg support were not attached and came off and are loose when i'm trying to attach them

We appreciate your support in this matter, Thank you.

Regards,
Den mark

--
[Image removed by sender.]

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.

--

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Disclaimer: This message (including attachments, if any) is confidential and may be privileged. If you have received this message by mistake, please notify the sender by return e-mail and delete this message (including attachments, if any). Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. E-mail may contain viruses. Before opening attachments, please check them for viruses and defects. While our company has safeguards in place to minimize the risks, we will not be responsible for any viruses or defects in emails or their attachments emanating from either within or outside our company. We reserve the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be retained by the company.