Subject: Re: Return / warranty 700104590 Urgent
From: Samiya Sheikh <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Kenneth Nwaso <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>
Date: Mon, 20 Jul 2020 12:02:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

item Medela Mini Electric Breastpump was returned, repaired and then
reshiped with smsa. The repaired item was returned to us on 30-Sep-2019 and
CRA created.

 finding the item now for reship ( second time) will be difficult so i
created GC for the customer.

Regards

On Mon, Jul 20, 2020 at 11:38 AM Eugene Mugisa <[email-masked]> wrote:

> + @Samiya Sheikh <[email-masked]>
>
>
>
> I have checked the email trail and this is case from Sept 2019. I also see
> CRA refunded in the system.
>
>
>
> CRAKARRET43075 - Refunded
>
>
>
> Please share clear chronology on what happened here and how come
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Monday, July 20, 2020 10:48 AM
> *To:* Ronald Gaviola <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Asad <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: Return / warranty 700104590 Urgent
>
>
>
> Hi Team,
>
>
>
> kindly update urgently.
>
>
>
> approve to refund the customer in GC.
>
>
>
> @Asad <[email-masked]>  please assist.
>
>
>
> Regards
>
>
>
> On Sun, Jul 19, 2020 at 1:43 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The repaired item wasn't delivered to the customer, this was back in
> january so finding the item now for reship will be difficult.
>
>
>
> Kindly approve to refund the customer in GC.
>
>
>
> Regards
>
>
>
>
>
> On Sun, Jul 19, 2020 at 10:25 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The repaired item wasn't delivered to the customer, this was back in
> january so finding the item now for reship will be difficult.
>
>
>
> Kindly approve to refund the customer in GC.
>
>
>
> Regards
>
>
>
> On Thu, Jan 30, 2020 at 6:02 PM Sarah Azzam <[email-masked]>
> wrote:
>
> Thanks Ronald, cst informed the same.
>
>
>
>
>
>
>
> On Thu, Jan 30, 2020 at 3:44 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Sarah,
>
>
>
> Customer was not responding to SMSA for one week of calling, this is the
> reason why shipment has been returned to 3PL warehouse. Please see below
> delivery history
>
>
>
>
>
> ·
>
> Ship Date : 09-11-2019
>
> Destination :
>
>
>
> *Thursday, 26-September-2019*
>
> Shipment Has Been Returned To Shipper
>
> Riyadh SA
>
> 02:32 PM
>
>
>
> *Tuesday, 24-September-2019*
>
> Collected from Retail
>
> Riyadh SA
>
> 11:08 AM
>
> Shipment Is Under Return Porcess
>
> Riyadh SA
>
> 07:12 AM
>
>
>
> *Monday, 23-September-2019*
>
> SMS sent to consignee
>
> 12:01 PM
>
>
>
> *Saturday, 21-September-2019*
>
> SMS sent to consignee
>
> 08:37 AM
>
>
>
> *Friday, 20-September-2019*
>
> SMS sent to consignee
>
> 04:17 PM
>
>
>
> *Thursday, 19-September-2019*
>
> SMS sent to consignee
>
> 07:17 AM
>
>
>
> *Wednesday, 18-September-2019*
>
> SMS sent to consignee
>
> 07:24 AM
>
>
>
> *Tuesday, 17-September-2019*
>
> SMS sent to consignee
>
> 01:04 PM
>
> Awaiting Consignee for Collection and SMS sent at Naseem Dist - Saad Bin
> Abi Waqas St https://goo.gl/maps/7ZN6c
>
> Riyadh SA
>
> 12:54 PM
>
>
>
> *Monday, 16-September-2019*
>
> Shipmet Is Being Rerouted To New Address
>
> Riyadh SA
>
> 10:02 PM
>
> Out for Delivery
>
> Riyadh SA
>
> 10:36 AM
>
>
>
> *Sunday, 15-September-2019*
>
> Attempted Delivery - Consignee Address Is Incorrect
>
> Riyadh SA
>
> 04:21 PM
>
> Out for Delivery
>
> Riyadh SA
>
> 09:53 AM
>
>
>
> *Thursday, 12-September-2019*
>
> Arrived Delivery Facility
>
> Riyadh SA
>
> 07:20 AM
>
> Shipment Departed SMSA Sorting Facility
>
> Riyadh SA
>
> 05:10 AM
>
> In Clearance Processing
>
> Riyadh SA
>
> 03:56 AM
>
>
>
> *Wednesday, 11-September-2019*
>
> Shipment Departed Origin Country
>
> Dubai AE
>
> 11:53 PM
>
> Shipment Departed SMSA Sorting Facility
>
> Dubai AE
>
> 08:19 PM
>
> Shipment Picked Up from The Shipper
>
> Dubai AE
>
> 03:34 PM
>
> ·
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jan 30, 2020 at 5:05 PM Kenneth Nwaso <[email-masked]>
> wrote:
>
> @Ronald Gaviola <[email-masked]>  subject SO was dispatch since
> sept. 2019.
>
>
>
> Kindly confirm delivery.
>
> Item Repaired and handed over to last-mile 10th Sept. for Reship
>
>
>
>
>
> On Thu, Jan 30, 2020 at 1:11 PM Sarah Azzam <[email-masked]>
> wrote:
>
> Kind reminder.
>
>
>
> On Wed, Jan 29, 2020 at 6:05 PM Sarah Azzam <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Kindly advise on ticket##470868
>
>
>
> As customer is following up on emails saying she has not received any
> update on the returned item.
>
>
>
> Thanks,
>
> Sarah
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>