Subject: RE: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201
From: brands <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, repairs <[email-masked]>
Cc: rizwan <[email-masked]>, customer care <[email-masked]>, Jeffin Joy <[email-masked]>, Returns.fc <[email-masked]>, Denmark A <[email-masked]>, mili <[email-masked]>
Date: Mon, 20 Jul 2020 07:26:37 +0000
List-Id: <ccteam.mumzworld.com>

Ok noted.

Please find attached FOC invoice for Nextfit Midnight Softgood.

Regards,

@repairs<mailto:[email-masked]> kindly send the item to Mumzworld.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Hyacinth Joyce <[email-masked]>
Sent: Monday, July 20, 2020 11:13 AM
To: brands <[email-masked]>
Cc: repairs <[email-masked]>; rizwan <[email-masked]>; customer care <[email-masked]>; Jeffin Joy <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>; mili <[email-masked]>
Subject: Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201

Hi Raymond,

Thank you for the update.

Below is the item of the customer:

Chicco - NextFit iX Zip Convertible Car Seat - Midnight

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, 20 Jul 2020 at 11:07, brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Joyce,

Please confirm the color if correct.
I just received a confirmation that we can give this softgood to your customer as FOC

[f2354411-7aee-49f0-9feb-fe1d0f8e3e87@eurprd06]

seat & head rest cover + shoulder pads
(Fodera seduta e poggiatesta + spallacci)
(NEXTFIT IX ZIP)
MIDNIGHT
CH796720046

1

[1736b10423c1f3c04f5]

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 7:40 PM
To: brands <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201

Hi Raymond,

As a good gesture can we replace the fabric and waive the additional fee for the customer? The customer threats to post the item on social media and would tag the brand when we advised that the item is no longer covered by replacement or refund since it was brought in Nov 2019.

The customer added that they have only opened the item in Feb.2020 and since the pandemic, they have not gone outside and did not use the item.

Kindly check and advise ASAP.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 19:20, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Raymond,

What do you mean by soft goods? would that be a replacement of the damaged fabric?

Kindly advise.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 2 Jul 2020 at 16:13, brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Joyce,

Good day!
since the item was bought last year we can’t refund or replace it.

We have available soft goods if they want they can buy the soft goods. Price is 127.03 Dirhams.

Regards,

[1736b10423c855d351]

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 2, 2020 2:26 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201

Hi Team,

We have a customer who purchased the below item in November 2019.

600639201
GT-CH79672-46<https://3651277.app.netsuite.com/app/common/item/item.nl?id=403192>
Chicco - NextFit iX Zip Convertible Car Seat - Midnight
1

As per the customer, they used the item in Feb 2020 and the fabric is now damaged. Please see the below images for your reference.

Please check and advise if it is covered with a warranty.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE