Subject: Re: Order #600923161 //Sku :STM-800056346 // Name :BIG - Porsche // Missing Part
From: Denmark A <[email-masked]>
To: Talal Reslan - Simba Toys Middle East <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Sifat Fazlur Rahman - Simba Toys Middle East <[email-masked]>, Harish Jogam - Simba Toys Middle East <[email-masked]>
Date: Mon, 20 Jul 2020 10:58:32 +0400
List-Id: <ccteam.mumzworld.com>

Dear Talal,

Please find the attached VRA for your reference.

Regards,
Den mark

On Mon, Jul 20, 2020 at 10:51 AM Talal Reslan - Simba Toys Middle East <
[email-masked]> wrote:

> Please share the VRA in this case dear.
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
> signature_1863323865]
> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>
> *Confidential Note:* This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient (or have
> received this
> e-mail in error) please notify the sender immediately and destroy this
> e-mail. Any unauthorised copying, disclosure or distribution of the material
> in this e-mail is strictly forbidden.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 20 July 2020 10:50
> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600923161 //Sku :STM-800056346 // Name :BIG -
> Porsche // Missing Part
>
>
>
> Dear Talal,
>
>
>
> Customer wants a refund please issue Credit Note, Thanks
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 20, 2020 at 10:39 AM Talal Reslan - Simba Toys Middle East <
> [email-masked]> wrote:
>
> Hi dear, we got the product, you want replace of return?
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
> signature_1863323865]
> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>
> *Confidential Note:* This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient (or have
> received this
> e-mail in error) please notify the sender immediately and destroy this
> e-mail. Any unauthorised copying, disclosure or distribution of the material
> in this e-mail is strictly forbidden.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 20 July 2020 08:35
> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600923161 //Sku :STM-800056346 // Name :BIG -
> Porsche // Missing Part
>
>
>
> Dear Talal,
>
>
>
> Find the attached photo.
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 6:13 PM Talal Reslan - Simba Toys Middle East <
> [email-masked]> wrote:
>
> Dear,
>
>
>
> No image, please share the image for us to check.
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
> signature_1863323865]
> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>
> *Confidential Note:* This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient (or have
> received this
> e-mail in error) please notify the sender immediately and destroy this
> e-mail. Any unauthorised copying, disclosure or distribution of the material
> in this e-mail is strictly forbidden.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 19 July 2020 17:26
> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600923161 //Sku :STM-800056346 // Name :BIG - Porsche
> // Missing Part
>
>
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :The horn and any attachments to it are missing. The picture
> shows the parts we received
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>