Subject: Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201
From: Hyacinth Joyce <[email-masked]>
To: brands <[email-masked]>, repairs <[email-masked]>
Cc: customer care <[email-masked]>, Jeffin Joy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 19 Jul 2020 19:40:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Raymond,

As a good gesture can we replace the fabric and waive the additional fee
for the customer? The customer threats to post the item on social media and
would tag the brand when we advised that the item is no longer covered by
replacement or refund since it was brought in Nov 2019.

The customer added that they have only opened the item in Feb.2020 and
since the pandemic, they have not gone outside and did not use the item.

Kindly check and advise ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 19:20, Hyacinth Joyce <[email-masked]> wrote:

> Hi Raymond,
>
> What do you mean by soft goods? would that be a replacement of the damaged
> fabric?
>
> Kindly advise.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 2 Jul 2020 at 16:13, brands <[email-masked]> wrote:
>
>> Hi Joyce,
>>
>>
>>
>> Good day!
>> since the item was bought last year we can’t refund or replace it.
>>
>>
>>
>> We have available soft goods if they want they can buy the soft goods.
>> Price is 127.03 Dirhams.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Raymond Serrano
>>
>> Sales Associate
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>
>>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Thursday, July 2, 2020 2:26 PM
>> *To:* brands <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Jeffin Joy <
>> [email-masked]>; Returns.fc <[email-masked]>
>> *Subject:* Warranty Confirmation - SKU GT-CH79672-46 / Order No.
>> 600639201
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> We have a customer who purchased the below item in November 2019.
>>
>>
>>
>> 600639201
>>
>> GT-CH79672-46
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=403192>
>>
>> Chicco - NextFit iX Zip Convertible Car Seat - Midnight
>>
>> 1
>>
>>
>>
>> As per the customer, they used the item in Feb 2020 and the fabric is now
>> damaged. Please see the below images for your reference.
>>
>>
>>
>>
>>
>>
>>
>> Please check and advise if it is covered with a warranty.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>