Subject: Re: Order # 200289445 AWB: 832064002905
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Turki Arnous <[email-masked]>, Mohammed Alarifi <[email-masked]>, Efran Siddiqi <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 19 Jul 2020 18:41:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

What had happened to this case, please?

The ticket we have raised was closed when the issue is not yet
resolved. ( Incident
#1128407)

The items below are missing, only the dream baby cushion was received. The
customer's wife is about to give birth and needs it urgently.

200289445_1 PDT-B5K
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
5 Beige - 3-in-1 Lite Pram
200289445_1 JRT-JK804442-99
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
- Royz Convertible Car Seat - Black
Are we still going to deliver or not? The customer is extremely upset and
asking for a refund now.

New ticket was raised -Ticket ‭#1197654‬
<https://mumzworldhelp.zendesk.com/agent/#/tickets/1197654>

We need an urgent update. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jul 17, 2020 at 10:56 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly do the needful as the customer called again to follow up the
> delivery.
>
> Best regards,
> Anas Nazzal
>
> On Wed, Jul 15, 2020 at 12:59 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Ahmed
>>
>> Kindly update urgently, following items are missing
>>
>>
>>
>> 200289445_1 PDT-B5K
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
>> 5 Beige - 3-in-1 Lite Pram
>> 200289445_1 JRT-JK804442-99
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
>> - Royz Convertible Car Seat - Black
>>
>> Regards
>>
>> On Mon, Jul 13, 2020 at 7:47 PM Ahmed Irfan <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> Waiting for operation guys once we get informed will update you.
>>>
>>> On Mon, Jul 13, 2020 at 10:54 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair and Ahmed,
>>>>
>>>> Please check and advise urgently
>>>>
>>>> On Sat, Jul 11, 2020 at 3:18 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer received 1 out of 3 items. The items mentioned below are
>>>>> missing.
>>>>>
>>>>>
>>>>> 200289445_1 PDT-B5K
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
>>>>> 5 Beige - 3-in-1 Lite Pram
>>>>> 200289445_1 JRT-JK804442-99
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
>>>>> - Royz Convertible Car Seat - Black
>>>>>
>>>>> Please assist, the customer is about to give birth this week and needs
>>>>> her order asap.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 5:08 PM Taqwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please assist
>>>>>>
>>>>>> The CM didn't receive the order
>>>>>>
>>>>>> SHIP TORayed Altukhais
>>>>>> عثمان بن عفان تقاطع انس بن مالك
>>>>>> 205
>>>>>> Riyadh
>>>>>> Saudi Arabia Map
>>>>>> SHIP AREAAl Narjis
>>>>>> SHIP PHONE966546490514
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>