Subject: RE: 600798512 || Collection ||
From: "Shajahan Kamal Batcha" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>
Cc: "'Eugene Mugisa'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Alaa Musa'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Sun, 19 Jul 2020 17:46:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Joyce,

The driver Zia is going to collect the package.

Shajahan K

 <http://www.timexpress.ae/> 

   P.O. Box : 80266
   Tel : + (971) 4 255 5563 (Ext. 106)
   Fax : + (971) 4 255 5564

   Email :  <mailto:[email-masked]> [email-masked]
   Web:  <http://www.timexpress.ae/> www.timexpress.ae

This email including its attachments are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please delete it from your system and notify the sender immediately. If you are not the intended recipient you are notified that disclosing, copying or distributing the content of this information is strictly prohibited.

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Sunday, July 19, 2020 5:34 PM
To: Shajahan Kamal Batcha <[email-masked]>; Mostafa saad <[email-masked]>; lastmile <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; Returns.fc <[email-masked]>; Alaa Musa <[email-masked]>; Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>
Subject: Re: 600798512 || Collection ||

Hi Shajahan,

I have spoken with Raja and he said that Mizhar 2 is not his area. He added that he informed to arrange the collection wit Zia.

May we please update on this.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 19 Jul 2020 at 17:29, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Shajahan,

Kindly advise Raja to ensure Today collection. The customer called again to follow up.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 19 Jul 2020 at 12:53, Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> > wrote:

Noted Mostafa.

Shajahan K

 <http://www.timexpress.ae/> 

   P.O. Box : 80266
   Tel : + (971) 4 255 5563 (Ext. 106)
   Fax : + (971) 4 255 5564

   Email :  <mailto:[email-masked]> [email-masked]
   Web:  <http://www.timexpress.ae/> www.timexpress.ae

This email including its attachments are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please delete it from your system and notify the sender immediately. If you are not the intended recipient you are notified that disclosing, copying or distributing the content of this information is strictly prohibited.

 

From: Mostafa saad [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, July 19, 2020 12:48 PM
To: Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Shajahan Kamal Batcha <[email-masked] <mailto:[email-masked]> >
Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alaa Musa <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600798512 || Collection ||

@Shajahan Kamal Batcha <mailto:[email-masked]>  Please push with raja to collect this order ASAP

Regards 

Mostafa Saad 

 

On Sun, Jul 19, 2020 at 12:07 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

The customer called again to follow up and is very upset about the delay in collection.

Please ensure to collect TODAY and kindly advise to call the customer on the below mobile numbers to confirm the time of collection.

The customer informed too that he will raise a formal complaint if not collected today as advised.

 

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 12 Jul 2020 at 17:29, Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Alaa

 

Please provide the complete address for this customer because the driver cancel this order before because its ( Incopleted address ) 

Regards 

Mostafa Saad 

 

On Sun, Jul 12, 2020 at 5:24 PM Alaa Musa <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mostafa 

Please arrange an urgent collection, the customer has been waiting for 2 weeks now. She received 2 messages informing that the driver is on the way but wasn't contacted after that. 

Regards, 

Alaa