Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: "'Lina Espinoza (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: customer care <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Den Mark Yalung <[email-masked]>, Morgan Vaz <[email-masked]>, Abdelmohsen basha <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>, Somanath Hiremath <[email-masked]>, Spare Parts <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 19 Jul 2020 12:04:29 +0000
List-Id: <ccteam.mumzworld.com>

##- Please type your reply above this line -##

You are registered as a CC on this request (1197079). Reply to this email to add a comment to the request.

----------------------------------------------

Lina Espinoza, Jul 19, 2020, 4:04 PM GMT+4

Dear Nadeem,

We would like to request for the details of the spare part below so we can upload it in our system.
Please find attached the vendor upload sheet for your reference.

Also, please send us the image reference for this item.

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Attachment(s):
MW - Vendor Upload Sheet.xlsx - https://mumzworldhelp.zendesk.com/attachments/token/hVzH8gTS5j46gMaYqvIiIrZHX/?name=MW+-+Vendor+Upload+Sheet.xlsx

----------------------------------------------

Mary Anne Agapito, Jul 19, 2020, 1:52 PM GMT+4

Hi Denmark,

We need a specific SKU in order to place a new order, then the customer could make a payment.

@Catalogue Data  - Do we have any specific SKU for the said spare part?

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:

@Mary Anne Agapito Please advise and confirm with the customer to proceed. 

Regards, 
Den mark 

On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <[email-masked]> wrote:

Dear Mary Anne,

You can collect this part from us and make payment.

Aside to spare part team – Confirm availability of below mentioned part. Image given in trail mail.

Regards,

Nadeem

  

Nadeem Ahmed Khan​
Supervisor
Jashanmal National Company LLC

PO Box  1545 ,  Dubai ,  United Arab Emirates

Tel: +971 4 3785717 Ext:4717
[email-masked]
www.jashanmalgroup.com (https://www.jashanmalgroup.com/)

From: Mary Anne Agapito [mailto:[email-masked]]
Sent: Thursday, July 16, 2020 12:36 PM
To: Nadeem Ahmed Khan <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; customer care <[email-masked]>; Morgan Vaz <[email-masked]>; Ronny Mekkandathil Sunny <[email-masked]>; Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>
Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

Hi Nadeem,

Apologies for the late reply.

The customer agreed on the replacement but do you have the specific SKU for that item so we can place the order? Otherwise, please advise us how can the customer make a payment.

Furthermore, the customer wants the damaged item to be returned to her as well.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:

Dear Alina, 

Please update. 

@customer care Please inform the customer. 

Regards, 

Den mark 

On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:

Dear Alina, 

Please update the customer. 

Regards, 

Den mark 

On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:

Dear Nadeem, 

Thank  you for informing us. 

@Alina D'Souza Please inform the customer regarding this matter. 

 

Regards, 

Den mark 

On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <[email-masked]> wrote:

Dear Denmark,

Below mentioned is an attachment part which is subject to wear and tear. Secondly it seems to have got damaged due to misuse. Hence, this is not covered in warranty. Its replacement will cost AED 375/-.

Regards,

Nadeem

 

Nadeem Ahmed Khan​

Supervisor

Jashanmal National Company LLC

PO Box 

1545

, 

Dubai

, 

United Arab Emirates

Tel: +97143785717 Ext:    4717

[email-masked]

www.jashanmalgroup.com (https://www.jashanmalgroup.com/)

From: Denmark A [mailto:[email-masked]]
Sent: Monday, June 22, 2020 2:18 PM
To: Nadeem Ahmed Khan <[email-masked]>
Subject: Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

 

---------- Forwarded message ---------
From: Denmark A <[email-masked]>
Date: Sun, Jun 21, 2020 at 12:31 PM
Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
To: Rajesh Seetharama Bangera <[email-masked]>, Thamaraiselvan Rajasekar <[email-masked]>, Alquoze Warehouse - GM 1 <[email-masked]>, Davinder Ram <[email-masked]>, Anjit Singh <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :Want to fix whisker  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

-------------------------------

DISCLAIMER:

This message is for the named addressee’s use only. It may contain confidential, privileged, proprietary, or otherwise private information
that may not be disclosed or used by any one other than the addressee(s) and is intended for the designated individual or entity recipient(s) only.
No one else may disclose, distribute or otherwise use the contents of this message.
Unauthorized use, disclosure, dissemination, duplication and/or distribution are strictly prohibited, and may be unlawful.
All personal messages express views solely of the sender, which are not to be attributed to Jashanmal National LLC or any of its subsidiaries and/or affiliates, and may not be copied
or distributed without this disclaimer.
If you receive this message in error, please immediately delete all copies of it from your system, destroy any hard copies and also notify us immediately
at +971 44174800 or by return e-mail to the sender.
Jashanmal National LLC and/or any of its subsidiaries and/or affiliates each reserves the right to /monitor all email communications passing through its network.
This E mail has been Virus scanned and has passed Anti-Spam rules set by Jashanmal National LLC

-------------------------------

DISCLAIMER:

This message is for the named addressee’s use only. It may contain confidential, privileged, proprietary, or otherwise private information
that may not be disclosed or used by any one other than the addressee(s) and is intended for the designated individual or entity recipient(s) only.
No one else may disclose, distribute or otherwise use the contents of this message.
Unauthorized use, disclosure, dissemination, duplication and/or distribution are strictly prohibited, and may be unlawful.
All personal messages express views solely of the sender, which are not to be attributed to Jashanmal National LLC or any of its subsidiaries and/or affiliates, and may not be copied
or distributed without this disclaimer.
If you receive this message in error, please immediately delete all copies of it from your system, destroy any hard copies and also notify us immediately
at +971 44174800 or by return e-mail to the sender.
Jashanmal National LLC and/or any of its subsidiaries and/or affiliates each reserves the right to /monitor all email communications passing through its network.
This E mail has been Virus scanned and has passed Anti-Spam rules set by Jashanmal National LLC

Attachment(s):
image001.png - https://mumzworldhelp.zendesk.com/attachments/token/jhGRBgksxAdw3kni9mbzLgmae/?name=image001.png
image002.png - https://mumzworldhelp.zendesk.com/attachments/token/PGlFG9glqXmKxtfD3BQGRPiuj/?name=image002.png
image763782.png - https://mumzworldhelp.zendesk.com/attachments/token/o3tZcSVGXDILF1H1TLcKzFqyG/?name=image763782.png

--------------------------------
This email is a service from Mumzworld.com.

[YD68G7-Y00V]