Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Sun, 19 Jul 2020 14:30:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We have requested to cancel the delivery of the above-mentioned shipment.

Upon tracking shows:

Where is the shipment? is cancellation request communicated?

The customer is very upset and threats to raise a formal complaint if the
refund is not processed urgently.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 16 Jul 2020 at 11:20, Taqwa Ali <[email-masked]> wrote:

> Dear Hussain
>
> can u assist as urgent  , CM want a refund
>
> Regards
> Taqwa
>
>
> On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support (
> [email-masked]) <[email-masked]> wrote:
>
>> Dear All,
>>
>>
>>
>>
>>
>>
>> We haven't received the shipment from your side.
>>
>>
>>
>>
>>
>> Best regards
>>
>>
>>
>> Ahmad Alqatawna
>> Customer Care
>> <https://www.shipa.com>
>> *M:* 800 SHIPA
>> www.shipa.com
>>
>> ------------------------------
>> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
>> *Sent: *15/7/2020 10:20 AM GMT+04:00
>> *To: [email-masked]
>> *Cc: [email-masked]; [email-masked]; [email-masked];
>> [email-masked]; [email-masked]; [email-masked];
>> [email-masked]
>> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>>
>> Hi Team,
>> Please confirm the status of the AWB#  SOR004532048  is this has been
>> returned to our WH and cancelled as the customer wants a refund.
>> @Ahmed Irfan <[email-masked]>  Please advise if you received the
>> item as we need to refund the customer and this is pending since May 2020.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please cancel the order, CM want a refund
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA
>>>
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly note that the below customer called again to inform that she
>>>> wants to get order and doesn't want to go for refund option.
>>>> The customer will report to economic department if no delivery was done
>>>> within this week.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> Customer can  no longer wait and insisted to cancel and get a refund.
>>>>>
>>>>> Please raise CRA to request for a refund.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear All,
>>>>>>
>>>>>> Please the Customer SO 200285246/
>>>>>> Shipa-KSA/ SOR004532048
>>>>>>
>>>>>> has not received the shipment from the courier and he submitted
>>>>>> complaints. Please try to contact the customer.
>>>>>>
>>>>>> Thank you
>>>>>> Heba Abdalrahman
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>