Subject: RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged
From: "Abdul Monim" <[email-masked]>
To: <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Angeli Fontillas'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Mark Anthony Laraga'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Sun, 19 Jul 2020 14:23:38 +0400
List-Id: <ccteam.mumzworld.com>

Dear MW team,

We regret for the delay, and the best and fastest solution is to prepare a GRV now then issue new order for your customer if wish.

Best Regards

AREEN East & West LLC    Abdul Monim | Sales Supervisor

T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: [email-masked] [mailto:[email-masked]] 
Sent: Sunday, July 19, 2020 1:40 PM
To: 'Denmark A' <[email-masked]>; 'Abdul Monim' <[email-masked]>
Cc: 'Yaseen Shaqra' <[email-masked]>; 'Mohamed Magdy' <[email-masked]>; 'Abdul Monim' <[email-masked]>; 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Angeli Fontillas' <[email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Mark Anthony Laraga' <[email-masked]>; 'Abdelmohsen basha' <[email-masked]>
Subject: RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Dear Denmark,

Thank you for the follow-up @Abdul Monim [email-masked] <mailto:[email-masked]>  will update you on this claim. 

Best Regards,

Suzanne M. Abagat

Brand |Training Manager

Middle East Region 

 

 

AREEN East & West LLC

TRN: 100260987100003

P.O.Box 1693 , Dubai – UAE

Tel : +971 4 2678888

Mob : +971 56 1998 372

E-mail :  <mailto:[email-masked]> [email-masked]

ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ

 

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This message and any attachments are confidential and intended solely for the addressees. If you receive this message in error, please delete it immediately and notify the sender at  <mailto:[email-masked]> [email-masked] or by telephone +971 4 2678888.

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From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, July 19, 2020 1:03 PM
To: Suzanne <[email-masked] <mailto:[email-masked]> >
Cc: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Abdul Monim <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Dear Suzanne, 

Could you please update us here. 

Regards, 

Den mark 

On Sun, Jul 19, 2020 at 9:09 AM Suzanne <[email-masked] <mailto:[email-masked]> > wrote:

Dear Yaseen,

We deeply apologise for such delays as we had unforeseen situation due to our quality department in the Netherlands and will take it as our responsibility to resolve in a timely manner but if we cannot fulfill in your requested timeline. We will issue a CN for this @Abdul Monim <mailto:[email-masked]>  will facilitate your claim. 

Thank you and once again sorry for the inconvenience.

Kind Regards,

Suzanne

From: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, July 17, 2020 4:21 PM
To: Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: Abdul Monim <[email-masked]>; [email-masked] <mailto:[email-masked]> ; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

@Mohamed Magdy <mailto:[email-masked]>  Please note that the customer wants the replacement to be delivered maximum by sunday, if not the customer wants a full refund 

@[email-masked] <mailto:[email-masked]>  @Abdul Monim <mailto:[email-masked]>  Please we need your support on this 

On Thu, Jul 16, 2020 at 9:36 AM Mohamed Magdy <[email-masked] <mailto:[email-masked]> > wrote:

when we will receive the replacement?

Thanks

On Wed, Jul 15, 2020 at 4:45 PM Abdul Monim <[email-masked] <mailto:[email-masked]> > wrote:

Dear All,

Yes, the car seat now in our warehouse, we will process the replacement.

Best Regards

AREEN East & West LLC    Abdul Monim | Sales Supervisor

T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: [email-masked] <mailto:[email-masked]>  [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, July 15, 2020 3:02 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Abdul Monim' <[email-masked] <mailto:[email-masked]> >
Cc: 'Yaseen Shaqra' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Angeli Fontillas' <[email-masked] <mailto:[email-masked]> >; 'Samran Iftikhar' <[email-masked] <mailto:[email-masked]> >; 'Mark Anthony Laraga' <[email-masked] <mailto:[email-masked]> >; 'Mohamed Magdy' <[email-masked] <mailto:[email-masked]> >; 'Abdelmohsen basha' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Dear Denmark,

Many thanks for the update.

Adding@ [email-masked] <mailto:[email-masked]>  please confirm. 

Regards,

Suzanne

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 15, 2020 2:58 PM
To: Suzanne <[email-masked] <mailto:[email-masked]> >
Cc: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; Abdul Monim <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Dear Suzanne, 

Thank you for your reply. 

Subject items already delivered by our driver to your side please confirm with your team. 

Regards, 

Den mark 

On Wed, Jul 15, 2020 at 2:54 PM Suzanne <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

We are processing internally. Please advise your customer that we will replace the car seat. So kindly arrange and send the defective car seat to us. Once the replacement is ready for collection [email-masked] <mailto:[email-masked]>   will inform you. 

We apologize for any inconvenience caused by the delay from our supplier. 

Thank you for understanding. 

Regards,

Suzanne 

 

From: Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 15, 2020 2:02 PM
To: Abdul Monim <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Cc: Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Hi Team,

Please update us up urgently, the customer is following up 

On Mon, Jul 13, 2020 at 10:47 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Abdul, 

Please update us here. 

Regards, 

Den mark 

On Sun, Jul 12, 2020 at 10:32 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Abdul, 

Please update us thank you. 

Regards, 

Den mark 

On Thu, Jul 9, 2020 at 9:03 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Abdul, 

Please update. 

Regards, 

Den mark

On Wed, Jul 8, 2020 at 8:46 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Abdul, 

Find the attached  Sales Invoice. 

Regards, 

Den mark 

On Tue, Jul 7, 2020 at 8:31 AM Abdul Monim <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

@Adding Ms. Suzanne

Could you share with us your customer purchase proof please. 

Best Regards

AREEN East & West LLC    Abdul Monim | Sales Supervisor

T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, July 6, 2020 4:39 PM
To: Abdul Monim - Areen E&W <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Angeli Fontillas <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Mark Anthony Laraga <[email-masked] <mailto:[email-masked]> >
Subject: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation as the customer needs a replacement. 

Also please see the attached video for your reference. 

Customer Comments : Item received damage. 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

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  <https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ> 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE