Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Hyacinth Joyce <[email-masked]>
To: Simone van Geemen <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, [email-masked], Sonja Strittmatter <[email-masked]>, Laura Thomson <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Sun, 19 Jul 2020 13:55:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simone,

We have spoken with the customer, she is willing to keep the item provided
she is asking for compensation because it has a defective part.

Kindly advise if that is possible.

Otherwise, she will return and wants to have a full refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 16 Jul 2020 at 17:19, Simone van Geemen <[email-masked]>
wrote:

> Hi Alina,
>
>
>
> I just received attached from Cybex aftersales team.
>
>
>
> Can you take this further pls?
>
>
>
> Thanks,
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Thursday, July 16, 2020 5:17 PM
> *To:* Yaseen Shaqra <[email-masked]>
> *Cc:* Sonja Strittmatter <[email-masked]>; Simone
> van Geemen <[email-masked]>; Laura Thomson <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Samran Iftikhar <[email-masked]>
> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>
>
>
> Any update on this?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jul 14, 2020 at 6:47 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Sonja,
>
>
>
> Please update us urgently, the customer wants an update by tomorrow
>
>
>
> On Tue, Jul 14, 2020 at 10:02 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> Hello Sonja,
>
>
>
> Any update here please?
>
>
>
> Thanks
>
>
>
> On Mon, Jul 13, 2020 at 7:42 PM Sonja Strittmatter <
> [email-masked]> wrote:
>
> Dear Simone,
>
>
>
> I will check the situation with our colleagues from aftersales service and
> will get back to you soonest possible with more information.
>
>
>
> Best Regards
>
> Sonja
>
>
>
> *Von:* Simone van Geemen <[email-masked]>
> *Gesendet:* Sonntag, 12. Juli 2020 16:13
> *An:* Laura Thomson <[email-masked]>; Denmark A <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
> D'Souza <[email-masked]>; Sonja Strittmatter <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>
> *Betreff:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>
>
>
> *Caution! *External E-mail *注意**! **外部**邮件*
>
> Hi Laura,
>
> Thanks for looping me in.
>
>
>
> @Denmark <[email-masked]> @Alina <[email-masked]> for Cybex
> related inquiries you can contact me directly, as per Netsuite my name is
> attached to this vendor / brand.
>
>
>
> I’m looping in the vendor so we can follow the process of after sales
> inquiries. @Sonja <[email-masked]> Hi Sonja, we have
> a customer claim for after sales on the Cybex Priam Seat Lux – Limited
> Edition Butterfly. Could you have a look at the inquiry below and advice?
> Many thanks!
>
>
>
> Push buttons on the side of the leg support were not attached and came off
> and are loose when I'm trying to attach them. Images below:
>
>
>
>
>
> Regards,
>
>
>
> *From:* Laura Thomson <[email-masked]>
> *Sent:* Sunday, July 12, 2020 6:03 PM
> *To:* Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Elena Skryabina <[email-masked]>; Simone van
> Geemen <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>
> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>
>
>
> Looping @Simone van Geemen <[email-masked]>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 4:41 PM
> *To:* Mohamed Magdy <[email-masked]>; Elena Skryabina <
> [email-masked]>; Laura Thomson <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>
> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>
>
>
> +Elena Skryabina <[email-masked]> +Laura Thomson
> <[email-masked]> Please assist.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 4:38 PM Mohamed Magdy <[email-masked]>
> wrote:
>
> Please we need to check who is the assigned BD for Cybex?
>
>
>
> Thanks
>
>
>
> On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> What do advise the customer.  Customer order delivered 2 nd July should we
> collect the entire item?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]> wrote:
>
> @Alina D'Souza <[email-masked]> Please assist mapyr vendor no longer
> handling cybex please refer to the link below.
>
>
>
>
> https://cybex-online.com/en-us/contact
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Any update on this?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Customer wants to keep the stroller only wants the replace these buttons
> to the ones which won't fall off.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the sales invoice for your reference.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :pushbuttons on the side of the leg support were not attached and
> came off and are loose when i'm trying to attach them
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
>
>
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> --
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> --
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> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>