Subject: Re: Order #600921602 // MBN-0032 // CINK - Bamboo Baby Weaning Giftbox - Ocean // Defective
From: Made by Nature - Middle East <[email-masked]>
To: Denmark A <[email-masked]>
Cc: [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 19 Jul 2020 11:50:33 +0200
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

This is normal and not a defect.

It is not easy to open the lid so the baby/toddler will not open it easily.

If difficult for an adult to open this is also normal and it will be easier with use as the rubber will loosen slightly.

Hope this helps to reassure your customers

Kind regards,
Made by Nature Team
 
Made by Nature Middle East
More Than General Trading LLC

> On 19 Jul 2020, at 9:26 AM, Denmark A <[email-masked]> wrote:
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> Dear Vendor,
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> 
> Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
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> Customer Comment : Difficult to open the cover 
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> 
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> Regards, 
> Den mark 
>  
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> We appreciate your support in this matter, Thank you. 
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>  
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> Stay HOME Stay SAFE…
> 
> Best Regards,
> Den mark