Subject: Re: 600798512 || Collection ||
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Alaa Musa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Sun, 19 Jul 2020 12:07:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer called again to follow up and is very upset about the delay in
collection.

Please ensure to collect TODAY and kindly advise to call the customer on
the below mobile numbers to confirm the time of collection.

The customer informed too that he will raise a formal complaint if not
collected today as advised.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 12 Jul 2020 at 17:29, Mostafa saad <[email-masked]> wrote:

> Hello Alaa
>
>
> Please provide the complete address for this customer because the driver
> cancel this order before because its ( Incopleted address )
>
> Regards
> Mostafa Saad
>
>
>
> On Sun, Jul 12, 2020 at 5:24 PM Alaa Musa <[email-masked]> wrote:
>
>> Dear Mostafa
>>
>> Please arrange an urgent collection, the customer has been waiting for 2
>> weeks now. She received 2 messages informing that the driver is on the way
>> but wasn't contacted after that.
>>
>> Regards,
>> Alaa
>>
>