Subject: RE: Order 600748287 // Sku :AEW-24484310 // Name :Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective
From: "Suzanne" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Abdul Monim'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>
Date: Sun, 19 Jul 2020 11:52:10 +0400
List-Id: <ccteam.mumzworld.com>

@Abdul Monim [email-masked] <mailto:[email-masked]>  please facilitate. Thank you.

Regards,

Suzanne M. Abagat

Brand |Training Manager

Middle East Region 

 

 

AREEN East & West LLC

TRN: 100260987100003

P.O.Box 1693 , Dubai – UAE

Tel : +971 4 2678888

Mob : +971 56 1998 372

E-mail :  <mailto:[email-masked]> [email-masked]

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From: Denmark A <[email-masked]> 
Sent: Sunday, July 19, 2020 11:45 AM
To: Suzanne <[email-masked]>
Cc: Abdul Monim <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>
Subject: Re: Order 600748287 // Sku :AEW-24484310 // Name :Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective

Dear Suzanne, 

Can you please update us here, thank you. 

Regards, 

Den mark 

On Wed, Jul 8, 2020 at 5:02 PM Suzanne <[email-masked] <mailto:[email-masked]> > wrote:

Dear Valued Partners,

We kindly request when filing any report or claim in the future please find the SOP attached. Please send us the defective items for evaluation.

We require all those information to avoid any delays in resolving. As you know, we have to share the details as well to our Quality dept. in Netherlands and due to time and work day difference this may cause disruptions so therefore we are doing our best to take immediate action if all required information is shared to us then we can collate it in one go for evaluation purposes. I hope you understand.

I look forward to your cooperation to serve you better. Thank you.

Regards,

Suzanne

From: Abdul Monim <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 3:59 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Samran Iftikhar' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: RE: Order 600748287 // Sku :AEW-24484310 // Name :Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective

Hi Den Mark,

Is it attached one?.

@ Ms. Suzanne

Best Regards

AREEN East & West LLC    Abdul Monim | Sales Supervisor

T: +971 4 2678888|F:+97142676000|M:+971 56 2066647|P.o.Box 1693

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, July 8, 2020 2:08 PM
To: Abdul Monim - Areen E&W <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >
Subject: Order 600748287 // Sku :AEW-24484310 // Name :Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :This item has been received a month ago with parts missing and with communications and Calls to mumzworld up to date no one came to collect the item and refund the money. At least I could have order it from somewhere else than having a product laying down in my place with no use. 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark