Subject: Re: Order #600899981 Sku :TC-B-TT65 WARRANTY
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "RP Singh | TrucareFzc" <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Laura Thomson <[email-masked]>, Taqwa Ali <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Sun, 19 Jul 2020 11:48:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please advise asap customer needs urgently

Regards,
Alina

On Tue, Jul 14, 2020 at 12:49 PM Denmark A <[email-masked]> wrote:

> Dear RP and Avinash,
>
> Please look into this and do the needful, as customer received a rusty
> cup.
>
> Regards,
> Den mark
>
> On Tue, Jul 14, 2020 at 12:37 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please update the CM is following up
>>
>> Regards
>> Taqwa
>>
>> On Tue, Jul 14, 2020 at 8:58 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Denmark A <[email-masked]> ...What is the update here?
>>>
>>> On Mon, Jul 13, 2020 at 1:47 PM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> +Abdelmohsen basha <[email-masked]>
>>>>
>>>> On Mon, Jul 13, 2020 at 1:39 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> HI Team,
>>>>>
>>>>> Please advise if we can assist the customer.
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Mon, Jul 13, 2020 at 9:48 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Can we assist the customer on the below. Can we replace the cup for
>>>>>> the customer
>>>>>>
>>>>>> Order #600899981
>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600899981>
>>>>>>
>>>>>> Products Details
>>>>>> Sku :TC-B-TT65
>>>>>> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Soft Tip
>>>>>> Weaning Spoon x 5 + Section Plate x 2 + Roll & Go Bib
>>>>>> Date Placed :2020-06-19 06:02:57
>>>>>> Date Shipped :2020-06-23 08:13:42
>>>>>> Qty Ordered :1.0000
>>>>>> Shipping Country:United Arab Emirates
>>>>>>
>>>>>> Return Reason:received_damaged_not_as_new
>>>>>> Comments :I recieved the cup maker rusted from inside. Bear in mind
>>>>>> that i only yesterday opened the box and wanted to use it. However im
>>>>>> really disappointed. I do not have the box as i threw it.. i only need a
>>>>>> new cup .. can someone please assist urgently? See attached Thanks
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>