Subject: Re: DHL-Express::3409698633 - SO# 600817141
From: Samiya Sheikh <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Sun, 19 Jul 2020 11:31:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Kindly process the refund, already approved. items  are with the customer
and This isn't missing case to be updated on lost tracker

Regards

On Wed, Jul 15, 2020 at 10:23 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Sagar,
>
> kindly assist.
>
> Regards
>
> On Tue, Jul 14, 2020 at 2:38 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Sagar,
>>
>> Kindly process the refund, already approved. items  are with the customer
>> and This isn't missing case to be updated on lost tracker
>>
>> Do we need to receive the CRA?
>>
>> Regards
>>
>> On Tue, Jun 30, 2020 at 1:44 PM Asad . <[email-masked]> wrote:
>>
>>> Guys we cant pickup an item which has been used by the customer. It’s a
>>> H&S concern as well.
>>>
>>>
>>>
>>> Sagar, why are we not processing refund here? This was a mistake made by
>>> us where we didn’t cancel the order on time.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
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>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
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>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Eugene Mugisa <[email-masked]>
>>> *Date: *Tuesday, 30 June 2020 at 12:08 PM
>>> *To: *"[email-masked]" <[email-masked]>, Sagar Khawani <
>>> [email-masked]>, Asad <[email-masked]>
>>> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>, lastmile <[email-masked]>, customer care
>>> <[email-masked]>, Mohamed Magdy <[email-masked]>
>>> *Subject: *RE: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> @[email-masked] <[email-masked]>
>>>
>>>
>>>
>>> Please call the recipient back to retrieve the package from her if the
>>> sender is still requesting a refund.
>>>
>>>
>>>
>>> If she wants refund then we need to get product back from the one who
>>> received it.
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 11:14 AM
>>> *To:* 'Sagar Khawani' <[email-masked]>; 'Asad .' <
>>> [email-masked]>
>>> *Cc:* 'Moataz Salah El Din' <[email-masked]>; 'Ronald Gaviola' <
>>> [email-masked]>; 'lastmile' <[email-masked]>; 'Eugene
>>> Mugisa' <[email-masked]>; 'customer care' <[email-masked]>;
>>> 'Mohamed Magdy' <[email-masked]>
>>> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Hi @'Asad .' <[email-masked]>,
>>>
>>> This was rejected by Sagar again.
>>>
>>> Please advise.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Friday, June 19, 2020 1:07 PM
>>> *To:* 'Sagar Khawani' <[email-masked]>
>>> *Cc:* 'Moataz Salah El Din' <[email-masked]>; 'Ronald Gaviola' <
>>> [email-masked]>; 'lastmile' <[email-masked]>; 'Asad .' <
>>> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'customer
>>> care' <[email-masked]>; 'Mohamed Magdy' <[email-masked]>
>>> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Hi @Sagar Khawani <[email-masked]>,
>>>
>>> Please note as we will issue refund right away.
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Asad . <[email-masked]>
>>> *Sent:* Thursday, June 18, 2020 6:25 PM
>>> *To:* Radwa Ali <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>
>>> *Cc:* Moataz Salah El Din <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>; lastmile <[email-masked]>; customer care
>>> <[email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Guys, We are going nowhere with this and only making the issue worse.
>>> This customer as Radwa mentioned has spent 23,113.94 AED with us since
>>> 2015. We cant loose us, she has been a super loyal customer.
>>>
>>>
>>>
>>> Just refund the customer this money please.
>>>
>>>
>>>
>>> Magdy, I need to know why the cancellation request was not processed on
>>> time and why we got into this situation.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Radwa Ali <[email-masked]>
>>> *Date: *Thursday, 18 June 2020 at 5:22 PM
>>> *To: *Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
>>> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>, lastmile <[email-masked]>, customer care
>>> <[email-masked]>, Mohamed Magdy <[email-masked]>
>>> *Subject: *Re: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Looping Asad.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 5:19 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> I have contacted the recipient and she was not aware her friend has
>>> escalated this request and she is now not answering to confirm if she okai
>>> with the collection.
>>>
>>> The sender (Jinan) was very frustrated when we advised we can collect
>>> and refund as it was unacceptable and disrespectful to ask for the gift
>>> back when it was delivered.
>>>
>>> This has been our customer since Jan 2015 and her total revenue
>>> is 23,113.94 AED.
>>>
>>> Can we grant an exception as we will definitely lose this customer?
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 3:23 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>> Thanks @Moataz Salah El Din <[email-masked]>!
>>>
>>>
>>>
>>> Please confirm once picked to proceed with refund to CC
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Moataz Salah El Din <[email-masked]>
>>> *Sent:* Thursday, June 18, 2020 2:36 PM
>>> *To:* Eugene Mugisa <[email-masked]>
>>> *Cc:* Radwa Ali <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>; lastmile <[email-masked]>; customer care
>>> <[email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Hi Eugene,
>>>
>>> Collcetion arranged by DHL under AWB# *9730503753*
>>>
>>>
>>>
>>> On Thu, 18 Jun 2020 at 14:31, Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>> @Moataz Salah El Din <[email-masked]>
>>>
>>>
>>>
>>> As discussed, the customer is waiting for the refund. Please arrange
>>> collection from the customer to return this back to us.
>>>
>>>
>>>
>>> Weight is 4.7Kg.
>>>
>>>
>>>
>>> Please share AWB once done.
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Eugene Mugisa <[email-masked]>
>>> *Sent:* Thursday, June 18, 2020 2:22 PM
>>> *To:* 'Radwa Ali' <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>; lastmile <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>
>>> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> + @Ronald Gaviola <[email-masked]>
>>>
>>>
>>>
>>> Please confirm if this order was cancelled before shipping. 600817141
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Monday, May 25, 2020 12:07 PM
>>> *To:* Ronald Gaviola <[email-masked]>; lastmile <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* DHL-Express::3409698633 - SO# 600817141
>>>
>>>
>>>
>>> Hi Ronald and Lastmile,
>>>
>>> Please cancel the shipping of this order as the customer requested to
>>> cancel multiple times.
>>>
>>> The Customer wants a refund ASAP.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> --
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--mTqOWGAh0%2B_oet7rn3cRSgH6eR_eQ%3D%3D2E61AMDjG86A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Best regards,*
>>>
>>> *Moataz Salah El-Din*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>