Subject: Re: SO # 100155742_2 - 6175484394
From: Mary Anne Agapito <[email-masked]>
To: Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Furqan hameed <[email-masked]>, "Inbound.fc" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, Yaseen Shaqra <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Samiya Sheikh <[email-masked]>, Karthik Sankar <[email-masked]>
Date: Sun, 19 Jul 2020 11:11:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer keeps on calling and extremely upset. The nursery center is
still not with her and she is about to give birth this week. As per the
email below, we didn't receive it physically.

There is an email thread about this but can't seem to find if CC team was
looped in

Since this is taking so long to be resolved and the customer is about to
give birth this week, we, therefore place a new order instead.

new SO
600929072

@Karthik Sankar <[email-masked]>  - need your help, please collect
it asap

@Outbound.fc <[email-masked]> @Mohit Caleb <[email-masked]>
@Inbound.fc <[email-masked]>  - please pick and pack the item
asap when received

@lastmile <[email-masked]> @Eugene Mugisa
<[email-masked]> @Mostafa
saad <[email-masked]> - please dispatch it asap when fulfilled

Thank you all.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 10:09 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly update urgently. The highlighted item is missing.
>
>
> Regards
>
> On Fri, Jul 17, 2020 at 10:56 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Any update on this case, please?
>>
>> 1 piece delivered on June 11th June.- customer received the high chair
>>
>> 2 pcs were received on June 14 - car seat & stroller
>>
>> DHL confirmed 2 deliveries as well. The customer will give birth next
>> week, still, the nursery center hasn't been delivered yet
>>
>> As per the customer, if it will not be delivered, she wants a full refund
>> to buy from somewhere else. The customer wants a final update on Sunday.
>>
>> There is an existing case -   Incident #1175869
>>
>> @Asad <[email-masked]>  - please assist.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jul 7, 2020 at 5:30 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> @Yaseen Shaqra <[email-masked]>  As i can see in zendesk
>>> tickets 1 pc of packages is pending for delivery.
>>> @Naib Khan <[email-masked]> FYA
>>>
>>> On Tue, Jul 7, 2020 at 2:44 PM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> Please raise a zendesk ticket.
>>>> @Muhammad Habib <[email-masked]> FYI.
>>>>
>>>> On Tue, Jul 7, 2020 at 1:31 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mohit and KSA,
>>>>>
>>>>> Please note that the customer confirmed that she did not receive  the
>>>>> nursery center
>>>>>
>>>>>
>>>>> On Tue, Jul 7, 2020 at 1:18 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please note that the customer did not receive the below part, we have
>>>>>> confirmed with DHL that all the shipments have been delivered
>>>>>>
>>>>>> Babytrend - Golite System + Nursery + Feeding Center - Grey
>>>>>> BK-TS53057A-PY47054H-HC57054B
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "Outbound.fc" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfADgrdC5wqEW53KegEg%2BUttTpVWU1Hv39%3DcZ2%2BhX1vLbOg%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfADgrdC5wqEW53KegEg%2BUttTpVWU1Hv39%3DcZ2%2BhX1vLbOg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>