Subject: Re: SO # 100155742_2 - 6175484394
From: Samiya Sheikh <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Naib Khan <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohit Caleb <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 19 Jul 2020 10:09:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update urgently. The highlighted item is missing.

Regards

On Fri, Jul 17, 2020 at 10:56 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Any update on this case, please?
>
> 1 piece delivered on June 11th June.- customer received the high chair
>
> 2 pcs were received on June 14 - car seat & stroller
>
> DHL confirmed 2 deliveries as well. The customer will give birth next
> week, still, the nursery center hasn't been delivered yet
>
> As per the customer, if it will not be delivered, she wants a full refund
> to buy from somewhere else. The customer wants a final update on Sunday.
>
> There is an existing case -   Incident #1175869
>
> @Asad <[email-masked]>  - please assist.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jul 7, 2020 at 5:30 PM Muhammad Habib <[email-masked]>
> wrote:
>
>> @Yaseen Shaqra <[email-masked]>  As i can see in zendesk tickets
>> 1 pc of packages is pending for delivery.
>> @Naib Khan <[email-masked]> FYA
>>
>> On Tue, Jul 7, 2020 at 2:44 PM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> Please raise a zendesk ticket.
>>> @Muhammad Habib <[email-masked]> FYI.
>>>
>>> On Tue, Jul 7, 2020 at 1:31 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohit and KSA,
>>>>
>>>> Please note that the customer confirmed that she did not receive  the
>>>> nursery center
>>>>
>>>>
>>>> On Tue, Jul 7, 2020 at 1:18 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please note that the customer did not receive the below part, we have
>>>>> confirmed with DHL that all the shipments have been delivered
>>>>>
>>>>> Babytrend - Golite System + Nursery + Feeding Center - Grey
>>>>> BK-TS53057A-PY47054H-HC57054B
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> --
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfADgrdC5wqEW53KegEg%2BUttTpVWU1Hv39%3DcZ2%2BhX1vLbOg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>