Subject: Re: CRA_AR_RE13205
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mostafa saad <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>
Date: Sun, 19 Jul 2020 09:31:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark / Mostafa,

We need to receive the CRA as customer received 3 different items and not
the one she ordered.

Hence we need to give her a GC OR Replacement for her orders.

CRA Not closed as we need to receive the CRA on system

Regards,
Alina

On Sun, Jul 19, 2020 at 9:25 AM Alina D'Souza <[email-masked]> wrote:

> Noted will close the cra  CRA_AR_RE13205
>
> Regards,
> Alina
>
> On Sun, Jul 19, 2020 at 9:10 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> ...What is the update here?
>>
>> On Sat, Jul 18, 2020 at 12:32 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Mark,
>>>
>>> KIndly assist with the below as the customer called again to follow up.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>> On Wed, Jul 15, 2020 at 10:04 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly receive CRA of 700244424.
>>>> 3 items aren't delivered to the customer which are the  SKUs:
>>>> TCI-745114650511
>>>> LTE-6990177
>>>> TCI-5412533414745
>>>>
>>>> Regards
>>>>
>>>> On Tue, Jul 14, 2020 at 10:33 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Thanks for collecting the Extra item.
>>>>>
>>>>> 3 items aren't delivered to the customer which are the  SKUs:
>>>>> TCI-745114650511
>>>>> LTE-6990177
>>>>> TCI-5412533414745
>>>>>
>>>>> Kindly receive the CRA to refund the customer.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Sun, Jul 12, 2020 at 11:10 AM Mark Anthony Laraga <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Received the extra item.
>>>>>>
>>>>>> +Outbound.fc <[email-masked]>  , We will hand over to
>>>>>> your team the extra item received from Last Mile to proceed further.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> , Please close the CRA.
>>>>>>
>>>>>> Best Regards,
>>>>>> Mark.
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 9:59 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]>  FYI regarding the Extra
>>>>>>> Item
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 9:31 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> 700244424
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Sat, 11 Jul 2020 at 16:15, Mostafa saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dears,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We received this CAR ( CRA_AR_RE13205 ) from the customer but we
>>>>>>>>> didn't find it on the sheet.
>>>>>>>>>
>>>>>>>>> @Returns.fc <[email-masked]> we will send it now to
>>>>>>>>> your side and please provide to e the So number to proceed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Alina D'Souza <[email-masked]> FYI
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>> --
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>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADkUfgcYtmpGq-A0jyWfsWddu1P7gPkcxFJh1hsseKxeZMuAqQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>
>> --
>>
>>