Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective
From: Abdelmohsen basha <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Retail <[email-masked]>, Denmark A <[email-masked]>, Mary Anne Agapito <[email-masked]>, Zishan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Sun, 19 Jul 2020 09:19:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please ignore previous email, Secondly we have document that the client
placed a complaint in the same day of delivery, then we cannot reject the
refund request.

@Zishan <[email-masked]>  your input here is appreciated.

Thanks

On Sun, 19 Jul 2020 at 09:05, Abdelmohsen basha <[email-masked]> wrote:

> Dear All,
>
> As mentioned before communication done with simba and he already agreed to
> refund the customer, so whats still pending here ?
>
> Thanks
>
> On Thu, 16 Jul 2020, 4:31 pm Radwa Ali, <[email-masked]> wrote:
>
>> Hi Retail and Abdelmohsen,
>> The customer has been waiting for confirmation for the store credit.
>> In this thread it has been mentioned twice that we will proceed with the
>> refund @Abdelmohsen basha <[email-masked]> Can we issue store
>> credit ?
>> @Returns.fc <[email-masked]>  Customer will not take the item
>> , do not reship this.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Jul 15, 2020 at 10:28 AM Simba <[email-masked]> wrote:
>>
>>> Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike -
>>> Green // Defective
>>>
>>> Kindly confirm, from here its showing that the email is meant for Arwani
>>> instead.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> Simbarashe  Mawere
>>> METELEGANCE CREDIBILITY(Since 2003)
>>> P.O Box 115161 | Dubai  |  UAE
>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>  E: [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> *From: *Abdelmohsen basha <[email-masked]>
>>> *Sent: *Tuesday, July 14, 2020 10:19 PM
>>> *To: *Simba <[email-masked]>
>>> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
>>> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
>>> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16"KidsBike - Green // Defective
>>>
>>>
>>>
>>> Hello Simba,
>>>
>>>
>>>
>>> Kindly  mention the subject of the lost email.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Mon, 13 Jul 2020 at 16:52, Simba <[email-masked]> wrote:
>>>
>>> Hi Abdelmohsen,
>>>
>>> I guess this email is lost, kindly check and confirm.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> Simbarashe  Mawere
>>> METELEGANCE CREDIBILITY(Since 2003)
>>> P.O Box 115161 | Dubai  |  UAE
>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>  E: [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> *From: *Abdelmohsen basha <[email-masked]>
>>> *Sent: *Monday, July 13, 2020 4:11 AM
>>> *To: *Cc: Simba <[email-masked]>
>>> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
>>> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
>>> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16" KidsBike - Green // Defective
>>>
>>>
>>>
>>> Hello Simba,
>>>
>>>
>>>
>>> The client refused the replacement, please notice that we will proceed
>>> in the refund.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Abdelmohsen,
>>>
>>>
>>>
>>> The customer just called in, he doesn't want the bike but wants a refund
>>> instead. The customer is okay with a store credit, he wants to have another
>>> bike.
>>>
>>>
>>>
>>> @Returns.fc <[email-masked]> @Denmark A
>>> <[email-masked]>
>>>
>>>
>>>
>>>  -  since the vendor confirmed refund will be given to the customer,
>>> please advise if we can issue the voucher now.
>>>
>>>
>>>
>>> Awaiting your response. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> @Alina D'Souza <[email-masked]>  Please communicate with the
>>> customer.
>>>
>>>
>>>
>>> Thanks & BR
>>>
>>>
>>>
>>> On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> We have received subject unit. After evaluation, we have found two
>>> things:
>>>
>>>
>>>
>>> 1.       Drive Chain is found broken.
>>>
>>> 2.       Training Wheels are not balanced (looks like customer tried to
>>> adjust it).
>>>
>>>
>>>
>>> We will fix both the above issues and make the bike ready for pick-up by
>>> tomorrow.
>>>
>>>
>>>
>>> Kind Regards
>>>
>>>
>>>
>>> Usman Ghani
>>>
>>>
>>>
>>> *From:* Retail
>>> *Sent:* Saturday, July 11, 2020 12:33 PM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16" Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Denmark,
>>>
>>>                 The drive chain is broken, and this is considered as
>>> damaged by the customer. So Return cannot be accepted for damaged items.
>>>
>>>
>>>
>>> Feel free to call me for any ambiguities.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Zishan Bashir*
>>>
>>> Key Accounts Manager
>>>
>>>
>>>
>>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>>> [email-masked] • PO Box 8783, Dubai, UAE
>>>
>>> <http://arwani.ae/>
>>>
>>> • *Abu Dhabi* +971 2 5553 500 <http://arwani.ae/>
>>>
>>> • *Dubai* +971 4 2828 223 <http://arwani.ae/>
>>>
>>> • *Sharjah* +971 6 5301 207 <http://arwani.ae/>
>>>
>>> • *Muscat* +968 2 4799 667 <http://arwani.ae/>
>>>
>>>   <http://arwani.ae/>
>>>
>>> <http://arwani.ae/>
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> *www.**arwani**.ae*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [*mailto:[email-masked]
>>> <[email-masked]>*]
>>> *Sent:* Saturday, July 11, 2020 12:20 PM
>>> *To:* Retail <[email-masked] <[email-masked]>*>
>>> *Cc:* customer care <[email-masked] <[email-masked]>*>;
>>> Returns.fc <[email-masked] <[email-masked]>*>;
>>> Alina D'Souza <[email-masked] <[email-masked]>*>; Samran
>>> Iftikhar <[email-masked] <[email-masked]>*>; Abdelmohsen
>>> basha <[email-masked] <[email-masked]>*>
>>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16" Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Confirmed.
>>>
>>>
>>>
>>> Please share with us your complete address and contact person details,
>>> to whom we will hand over the item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]
>>> <[email-masked]>*> wrote:
>>>
>>> Dear Denmark,
>>>
>>>                 The picture below indicates the drive chain is also
>>> broken. Kindly confirm this, as this is considered as a damaged item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Zishan Bashir*
>>>
>>> Key Accounts Manager
>>>
>>>
>>>
>>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*: [email-masked]
>>> <[email-masked]>* • PO Box 8783, Dubai, UAE
>>>
>>> • *Abu Dhabi* +971 2 5553 500
>>>
>>> • *Dubai* +971 4 2828 223
>>>
>>> • *Sharjah* +971 6 5301 207
>>>
>>> • *Muscat* +968 2 4799 667
>>>
>>>
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> *www.**arwani**.ae*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]
>>> <[email-masked]>*]
>>> *Sent:* Saturday, July 11, 2020 11:18 AM
>>> *To:* Retail <[email-masked] <[email-masked]>*>
>>> *Cc:* customer care <[email-masked] <[email-masked]>*>;
>>> Returns.fc <[email-masked] <[email-masked]>*>;
>>> Alina D'Souza <[email-masked] <[email-masked]>*>; Samran
>>> Iftikhar <[email-masked] <[email-masked]>*>; Abdelmohsen
>>> basha <[email-masked] <[email-masked]>*>
>>> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>>> Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> We received the subject order today but the Stabilisers (2 little
>>> wheels) are not balanced in the sense that they don't touch the ground at
>>> the same time. The bicycle therefore is not stable for my kid who is a
>>> beginner on bicycles.
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>   <http://arwani.ae/>
>>>
>>>   <http://arwani.ae/>
>>>
>>>