Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Pikkaboo -Baby Essentials- <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 19 Jul 2020 08:45:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Noted with thanks.

@Pikkaboo -Baby Essentials- <[email-masked]> Please update, and
send me your complete address.

Regards,
Den mark

On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Customer does not need repairs and mentioned ok to use it without repair
>
> Please reship back to customer asap
>
> Regards,
> Alina
>
> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please advise customer is asking for another option.
>>
>> Regards,
>> Alina
>>
>> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Dear Sandy,
>>>
>>> Informed customer the part in the video however because its in Hindi she
>>> didn quiet understand the video
>>>
>>>
>>> However is there any other option.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Dear Sandy,
>>>>
>>>> Will advise the customer.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hello Alina,
>>>>>
>>>>> Good day!
>>>>>
>>>>> Please refer to the attached video.
>>>>>
>>>>> Should you have further questions please let us know.
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Sandy
>>>>>
>>>>> Stroll in Style
>>>>>
>>>>> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Sandy,
>>>>>>
>>>>>> If you could please assist on the below query of the customer.
>>>>>>
>>>>>> "Can you show me the photo of the lock that is damaged?
>>>>>>
>>>>>> We hardly use this stroller for over a year now, and the only one who
>>>>>> was using this stroller was my son who weighed less than 10kg at that time.
>>>>>> It is very convenient of the manufacturer to say that we exerted too much
>>>>>> pressure on the stroller so we purchase the frame. After not using the
>>>>>> stroller for 3 months, we decided to use it one day and put it in the car.
>>>>>> When we unfolded it, it was already not working.
>>>>>>
>>>>>> Can they not simply fix the lock?
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Denmark,
>>>>>>>
>>>>>>> Good day!
>>>>>>>
>>>>>>> Upon checking the Twist stroller, it shows that the lock has been
>>>>>>> damaged due to excessive pressure exerted on the stroller. It was not a
>>>>>>> defect in the stroller. What we suggest is to purchase a stroller frame for
>>>>>>> 376 AED (VAT included).
>>>>>>>
>>>>>>> Should you have further questions please let us know.
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> Sandy
>>>>>>>
>>>>>>> *Pikkaboo,*
>>>>>>> *Stroll in Style*
>>>>>>> *0567070958*
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Denmark,
>>>>>>>>
>>>>>>>> Confirming receipt of the Twist stroller.
>>>>>>>>
>>>>>>>> Should you have further questions please let us know.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> Sandy
>>>>>>>>
>>>>>>>> *Pikkaboo,*
>>>>>>>> *Stroll in Style*
>>>>>>>> *0567070958*
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Sandy,
>>>>>>>>>
>>>>>>>>> Is the item delivered already?
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Sujan Raj <[email-masked]> Please update.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>
>>>>>>>>>>> Good day!
>>>>>>>>>>>
>>>>>>>>>>> Just to let you know that we haven't received the Twist stroller
>>>>>>>>>>> yet.
>>>>>>>>>>>
>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> Sandy
>>>>>>>>>>>
>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>> *0567070958*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>
>>>>>>>>>>>> Yes, will do.
>>>>>>>>>>>>
>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>
>>>>>>>>>>>> Sandy
>>>>>>>>>>>>
>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 17, 2020 at 12:22 PM Denmark A <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good Day!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please confirm once you received the item thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, May 16, 2020 at 11:52 AM Denmark A <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Alina,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Item already sent and dispatched last thursday.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Sujan Raj <[email-masked]> Please confirm if the
>>>>>>>>>>>>>> item already reached the vendor's warehouse for evaluation.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Warehouse address: 28 D Street Warehouse S2 Umm Ramool,
>>>>>>>>>>>>>>> Dubai UAE
>>>>>>>>>>>>>>> Contact person: Sandy
>>>>>>>>>>>>>>> Contact Number: 0564922117
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:45 PM Denmark A <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Can we get your complete warehouse address and contact
>>>>>>>>>>>>>>>> person for whom we will hand over the item?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Umang,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The case is since Feb, could you please advise and send
>>>>>>>>>>>>>>>>> the item asap
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The customer is complaining and we did a vendor
>>>>>>>>>>>>>>>>> communication in April.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello Umang
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> After checking with the technical team, will need to
>>>>>>>>>>>>>>>>>> physically assess the stroller. Kindly arrange delivering the stroller to
>>>>>>>>>>>>>>>>>> our warehouse and we shall revert back to you in 2 days after receiving it
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Pikkaboo
>>>>>>>>>>>>>>>>>> Parenting made easy
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> -------- Original message --------
>>>>>>>>>>>>>>>>>> From: Umang Mehrotra <[email-masked]>
>>>>>>>>>>>>>>>>>> Date: Wed, May 13, 2020, 19:04
>>>>>>>>>>>>>>>>>> To: Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>>>>>>>>>>> [email-masked]>, Karthik Sankar <
>>>>>>>>>>>>>>>>>> [email-masked]>, John Joseph Lantaca <
>>>>>>>>>>>>>>>>>> [email-masked]>, Denmark A <[email-masked]>
>>>>>>>>>>>>>>>>>> Subject: RE: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please respond.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Umang Mehrotra
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>>>>>>>>>>>>> *Sent:* Thursday, May 7, 2020 9:52 AM
>>>>>>>>>>>>>>>>>> *To:* Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>>>>>>>>>>>> [email-masked]>; Umang Mehrotra <
>>>>>>>>>>>>>>>>>> [email-masked]>; Karthik Sankar <
>>>>>>>>>>>>>>>>>> [email-masked]>; John Joseph Lantaca <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Subject:* Re: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Apologies for the late reply as per customer complaint.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Basically the stroller body is not stable and doesn't
>>>>>>>>>>>>>>>>>> have the clicking sound when you change from folded position to unfolded.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Sandy
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Good day.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Still we are  waiting for the customer response regarding
>>>>>>>>>>>>>>>>>> the issue. We will get back to you once the customer reverts to us.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby
>>>>>>>>>>>>>>>>>> Essentials- <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Good day!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Can you please explain what happened?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>> From: *Denmark A* <[email-masked]>
>>>>>>>>>>>>>>>>>> Date: Mon, Apr 6, 2020 at 2:59 PM
>>>>>>>>>>>>>>>>>> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01
>>>>>>>>>>>>>>>>>> "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>>>>>>>>>>>>>>>>> check
>>>>>>>>>>>>>>>>>> To: <[email-masked]>
>>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, Returns.fc <
>>>>>>>>>>>>>>>>>> [email-masked]>, Kenneth Nwaso <
>>>>>>>>>>>>>>>>>> [email-masked]>, Umang Mehrotra <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to
>>>>>>>>>>>>>>>>>> send the item back to you for your further evaluation.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Warranty check
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>