Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: "Alina D'Souza" <[email-masked]>
To: Pikkaboo -Baby Essentials- <[email-masked]>, Denmark A <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>
Date: Sun, 19 Jul 2020 08:43:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Customer does not need repairs and mentioned ok to use it without repair

Please reship back to customer asap

Regards,
Alina

On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Please advise customer is asking for another option.
>
> Regards,
> Alina
>
> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]> wrote:
>
>> Dear Sandy,
>>
>> Informed customer the part in the video however because its in Hindi she
>> didn quiet understand the video
>>
>>
>> However is there any other option.
>>
>> Regards,
>> Alina
>>
>> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Dear Sandy,
>>>
>>> Will advise the customer.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>>> Hello Alina,
>>>>
>>>> Good day!
>>>>
>>>> Please refer to the attached video.
>>>>
>>>> Should you have further questions please let us know.
>>>>
>>>> Thank you,
>>>>
>>>> Sandy
>>>>
>>>> Stroll in Style
>>>>
>>>> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Sandy,
>>>>>
>>>>> If you could please assist on the below query of the customer.
>>>>>
>>>>> "Can you show me the photo of the lock that is damaged?
>>>>>
>>>>> We hardly use this stroller for over a year now, and the only one who
>>>>> was using this stroller was my son who weighed less than 10kg at that time.
>>>>> It is very convenient of the manufacturer to say that we exerted too much
>>>>> pressure on the stroller so we purchase the frame. After not using the
>>>>> stroller for 3 months, we decided to use it one day and put it in the car.
>>>>> When we unfolded it, it was already not working.
>>>>>
>>>>> Can they not simply fix the lock?
>>>>>
>>>>> Please advise.
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Denmark,
>>>>>>
>>>>>> Good day!
>>>>>>
>>>>>> Upon checking the Twist stroller, it shows that the lock has been
>>>>>> damaged due to excessive pressure exerted on the stroller. It was not a
>>>>>> defect in the stroller. What we suggest is to purchase a stroller frame for
>>>>>> 376 AED (VAT included).
>>>>>>
>>>>>> Should you have further questions please let us know.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Sandy
>>>>>>
>>>>>> *Pikkaboo,*
>>>>>> *Stroll in Style*
>>>>>> *0567070958*
>>>>>>
>>>>>>
>>>>>> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Denmark,
>>>>>>>
>>>>>>> Confirming receipt of the Twist stroller.
>>>>>>>
>>>>>>> Should you have further questions please let us know.
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> Sandy
>>>>>>>
>>>>>>> *Pikkaboo,*
>>>>>>> *Stroll in Style*
>>>>>>> *0567070958*
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Sandy,
>>>>>>>>
>>>>>>>> Is the item delivered already?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Sujan Raj <[email-masked]> Please update.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Denmark,
>>>>>>>>>>
>>>>>>>>>> Good day!
>>>>>>>>>>
>>>>>>>>>> Just to let you know that we haven't received the Twist stroller
>>>>>>>>>> yet.
>>>>>>>>>>
>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>
>>>>>>>>>> Thank you,
>>>>>>>>>>
>>>>>>>>>> Sandy
>>>>>>>>>>
>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>> *Stroll in Style*
>>>>>>>>>> *0567070958*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>
>>>>>>>>>>> Yes, will do.
>>>>>>>>>>>
>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> Sandy
>>>>>>>>>>>
>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>> *0567070958*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 17, 2020 at 12:22 PM Denmark A <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>
>>>>>>>>>>>> Good Day!
>>>>>>>>>>>>
>>>>>>>>>>>> Please confirm once you received the item thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, May 16, 2020 at 11:52 AM Denmark A <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Alina,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Item already sent and dispatched last thursday.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Sujan Raj <[email-masked]> Please confirm if the
>>>>>>>>>>>>> item already reached the vendor's warehouse for evaluation.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Warehouse address: 28 D Street Warehouse S2 Umm Ramool,
>>>>>>>>>>>>>> Dubai UAE
>>>>>>>>>>>>>> Contact person: Sandy
>>>>>>>>>>>>>> Contact Number: 0564922117
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:45 PM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Can we get your complete warehouse address and contact
>>>>>>>>>>>>>>> person for whom we will hand over the item?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Umang,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The case is since Feb, could you please advise and send the
>>>>>>>>>>>>>>>> item asap
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer is complaining and we did a vendor
>>>>>>>>>>>>>>>> communication in April.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Umang
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> After checking with the technical team, will need to
>>>>>>>>>>>>>>>>> physically assess the stroller. Kindly arrange delivering the stroller to
>>>>>>>>>>>>>>>>> our warehouse and we shall revert back to you in 2 days after receiving it
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Pikkaboo
>>>>>>>>>>>>>>>>> Parenting made easy
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> -------- Original message --------
>>>>>>>>>>>>>>>>> From: Umang Mehrotra <[email-masked]>
>>>>>>>>>>>>>>>>> Date: Wed, May 13, 2020, 19:04
>>>>>>>>>>>>>>>>> To: Pikkaboo -Baby Essentials- <[email-masked]
>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>>>>>>>>>> [email-masked]>, Karthik Sankar <
>>>>>>>>>>>>>>>>> [email-masked]>, John Joseph Lantaca <
>>>>>>>>>>>>>>>>> [email-masked]>, Denmark A <[email-masked]>
>>>>>>>>>>>>>>>>> Subject: RE: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please respond.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Umang Mehrotra
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>>>>>>>>>>>> *Sent:* Thursday, May 7, 2020 9:52 AM
>>>>>>>>>>>>>>>>> *To:* Pikkaboo -Baby Essentials- <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>>>>>>>>>>>>> [email-masked]>; Umang Mehrotra <
>>>>>>>>>>>>>>>>> [email-masked]>; Karthik Sankar <
>>>>>>>>>>>>>>>>> [email-masked]>; John Joseph Lantaca <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>> *Subject:* Re: 600360284 // Incident #803997 //
>>>>>>>>>>>>>>>>> "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller,
>>>>>>>>>>>>>>>>> Navy // Warranty check
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Sandy,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Apologies for the late reply as per customer complaint.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Basically the stroller body is not stable and doesn't have
>>>>>>>>>>>>>>>>> the clicking sound when you change from folded position to unfolded.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Sandy
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Good day.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Still we are  waiting for the customer response regarding
>>>>>>>>>>>>>>>>> the issue. We will get back to you once the customer reverts to us.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials-
>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Denmark,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Good day!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can you please explain what happened?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Should you have further questions please let us know.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Sandy
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Pikkaboo,*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Stroll in Style*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *0567070958*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>> From: *Denmark A* <[email-masked]>
>>>>>>>>>>>>>>>>> Date: Mon, Apr 6, 2020 at 2:59 PM
>>>>>>>>>>>>>>>>> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01
>>>>>>>>>>>>>>>>> "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>>>>>>>>>>>>>>>> check
>>>>>>>>>>>>>>>>> To: <[email-masked]>
>>>>>>>>>>>>>>>>> Cc: customer care <[email-masked]>, Returns.fc <
>>>>>>>>>>>>>>>>> [email-masked]>, Kenneth Nwaso <
>>>>>>>>>>>>>>>>> [email-masked]>, Umang Mehrotra <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to
>>>>>>>>>>>>>>>>> send the item back to you for your further evaluation.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Warranty check
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>