Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
From: Ronald Gaviola <[email-masked]>
To: "Monica Saldanha (DHL AE)" <[email-masked]>
Cc: "Vithal Moolya (DHL AE)" <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 18 Jul 2020 16:23:10 +0400
List-Id: <ccteam.mumzworld.com>

Vithal, Monica

If customer refused please RTS the shipment do not keep the shipments
pending with you.

Also please RTS this urgently. 1964835305

Regards,
Ronald

On Thu, Jul 16, 2020 at 4:51 PM Monica Saldanha (DHL AE) <
[email-masked]> wrote:

> Dear Hesham /Ronald
>
>
>
> Update awb wise as follows
>
> If you have any instructions as requested pls share with me .So that I can
> follow up for delivery
>
>
>
> Pls confirm back at the earliest
>
>
>
>
>
> *Search*
>
> *Last Event Stn*
>
> *Last Event Fac*
>
> *Last Event Cd*
>
> *Last Event Dtm*
>
> *Status*
>
> 4021024324
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10 .Please advice who would pay
> to arrange delivery
>
> 1530161065
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10. Please advice who would pay
> to arrange delivery
>
> 1530156456
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Shipment on hold in Dxb  for duty payment  10. Please advice who would pay
> to arrange delivery
>
> 9842765100
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    18.26 . Please advice who would
> pay to arrange delivery
>
> 5742693401
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:35
>
> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
> registered as well
>
> 5742692454
>
> KWI
>
> KCO
>
> WC
>
> 2020-06-27 10:43:20
>
> Will check with destination for final pod .No update after 27th June
>
> 5742692550
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851255    DP HOLD
>
> 5742692115
>
> DHA
>
> DHA
>
> LV
>
> 2020-06-25 10:56:39
>
> Bad address share the complete address to deliver .Trace is registered as
> well
>
> 5742692211
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-16 11:46:26
>
> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
> registered as well
>
> 5742690590
>
> DXB
>
> DWC
>
> HO
>
> 2020-06-29 21:15:00
>
> Shipment is returned RTO under  6006851071  DP HOLD
>
> 5742689945
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-15 14:22:20
>
> Delivered
>
> 1208688736
>
> KWI
>
> KCO
>
> OK
>
> 2020-07-14 12:31:04
>
> Delivered
>
> 1208688412
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 18:12:13
>
> Delivered
>
> 1208688762
>
> DEL
>
> GTW
>
> BL
>
> 2020-07-14 15:40:03
>
> Checking with delhi customs the reason for holding
>
> 3801546394
>
> DXB
>
> DWC
>
> OH
>
> 2020-07-15 20:52:00
>
> Held  for VAT confirmation  VAT AMOUNT    10.00. Please advice who would
> pay to arrange delivery
>
> 1208688423
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-16 09:17:02
>
> CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS
>
> 1208686323
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-15 13:34:48
>
> Checking with Cairo  customs the reason for holding
>
> 1208683932
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396715711
>
> HOF
>
> HOF
>
> OH
>
> 2020-07-06 11:01:23
>
> Instruction is passed to forward the shipment to Tamer Logistic
>
> 3396714171
>
> ELQ
>
> ELQ
>
> OH
>
> 2020-06-22 13:04:19
>
> As per destination shipment is delivered did consignee confirm non receipt
> , checking for the final pod status
>
> 3396713784
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 07:55:03
>
> called the CNEE 966532641479 but this mobile is OFF.Please provide
> alternate number
>
> 3396713014
>
> RUH
>
> WAE
>
> OK
>
> 2020-07-15 16:40:02
>
> Delivered
>
> 3396710870
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396710785
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 3396709190
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-16 14:50:57
>
> With courier on 16/06 no scans after that file is registered to check the
> final pod .File is registered
>
> 3396706961
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Trace is registered for final pod
>
> 3396707565
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-15 16:24:36
>
> Delivered
>
> 3396707204
>
> CAI
>
> GTW
>
> CD
>
> 2020-07-06 15:18:44
>
> Checking with Cairo  customs the reason for holding
>
> 1964836775
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1964836996
>
> RUH
>
> GTW
>
> UV
>
> 2020-06-15 09:25:20
>
> Reminder sent to station for final pod conf
>
> 1964835305
>
> CAI
>
> CAF
>
> OH
>
> 2020-07-16 06:49:19
>
> Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE (
> USD 61 )
>
> 1149627463
>
> KWI
>
> KCO
>
> OK
>
> 2020-06-28 16:54:04
>
> Delivered
>
> 1964833555
>
> KWI
>
> KCO
>
> AD
>
> 2020-06-18 16:40:59
>
> temporarily lost visibility of this shipment. Following up with
> [email-masked] on a separate email  on this case
>
> 1964833485
>
> CAI
>
> MOH
>
> OH
>
> 2020-07-16 07:57:05
>
> consignee refuse to pay the duty amount 58.42 USD . Please advice who
> would pay to arrange delivery
>
> 1964831433
>
> MCT
>
> MIS
>
> CI
>
> 2020-07-14 13:10:19
>
> Trace is registered for final pod
>
> 1149628130
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1149626391
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-15 11:07:37
>
> With courier on 15/06 no scans after that file is registered to check the
> final pod
>
> 1149626284
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1149626892
>
> DHA
>
> DHA
>
> CI
>
> 2020-07-16 09:31:01
>
> Trace is registered for final pod
>
> 6175481561
>
> JED
>
> GTW
>
> AF
>
> 2020-06-13 06:30:16
>
> Trace is registered for final pod
>
> 6175481771
>
> RUH
>
> RUH
>
> OK
>
> 2020-06-15 11:56:36
>
> Delivered
>
> 6175490624
>
> AQI
>
> AQI
>
> CC
>
> 2020-07-16 09:25:29
>
> Awaiting consignee collection
>
> 6175485013
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 6175487194
>
> RUH
>
> RUH
>
> WC
>
> 2020-06-13 10:23:18
>
> With courier on 13/06 no scans after that file is registered to check the
> final pod
>
> 1015335075
>
> RUH
>
> RUH
>
> CC
>
> 2020-07-14 14:30:52
>
> Awaiting consignee collection
>
> 1015332533
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-10 13:41:15
>
> With courier on 10/06 no scans after that file is registered to check the
> final pod
>
> 1015332710
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1015333384
>
> YAN
>
> YAN
>
> OK
>
> 2020-07-13 09:54:25
>
> Delivered
>
> 1015335624
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1307631673
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 1307628523
>
> DHA
>
> DHA
>
> HN
>
> 2020-06-15 19:21:30
>
> tried several times to contact cnee on 966568440858 but there is no
> response.
>
> 1307625756
>
> RUH
>
> GTW
>
> OH
>
> 2020-07-16 11:17:33
>
> call not reachable, Destination has sent SMS, pls provide New consingee
> information
>
> 1307624275
>
> DHA
>
> DHA
>
> WC
>
> 2020-06-04 14:25:29
>
> With courier on 04/06 no scans after that file is registered to check the
> final pod
>
> 2406999991
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
> 5775901526
>
> RUH
>
> RUH
>
> OK
>
> 2020-07-14 11:52:59
>
> Delivered
>
>
>
>
>
>
>
> Monica Saldanha
>
> Sr Advisor Kad
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
>
>
> Phone: +971 4 2924118
>
>
>
>
>
>
> *From:* Vithal Moolya (DHL AE)
> *Sent:* Thursday, July 16, 2020 2:30 PM
> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>; [email-masked]; Monica Saldanha (DHL AE) <
> [email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* RE: >15 days pending shipments << Reference ID: 61284998 >>
>
>
>
> Hi Monica
>
>
>
> Please could you look into this case on urgent basis.
>
>
>
> *Regards*
>
> *Vithal* *Moolya*
> Manager - Key Account Desk
>
>
>
> *From:* [email-masked] [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* Thursday, July 16, 2020 14:28
> *To:* Hesham Hatem (DHL AE) <[email-masked]>; [email-masked];
> Vithal Moolya (DHL AE) <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>
>
>
> Dear Hesham,
>
>
>
> Message noted. Please hold for further updates.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Jestin Franco*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: RE: >15 days pending shipments
> >> Sent: Tue, 14 Jul 2020 15:14:35 UTC+04:00
> >>
> >>
>
> Hi Vithal & Khalid,
>
>
>
> Kindly look into this on priority and update Ronald on the status.
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> >> Major Accounts Manager
> >>
> >> DHL EXPRESS
> >> P.O.Box 6252
> >> Dubai
> >> United Arab Emirates
> >>
> >> Phone: +971 4 2924858
> >> Mobile: +971 50 1898588
>
> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
>
> >> *Sent:* 14 July 2020 15:10
> >> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>
> >> *Cc:* lastmile <[email-masked]>; Customer Care Team <
> [email-masked]>
> >> *Subject:* >15 days pending shipments
>
>
>
> Hesham, Khalid
>
>
>
> You have 55 pending shipments +15days. Please focus on these and we need
> to deliver them asap.
>
>
>
> *Courier*
>
> *AWB Number*
>
> *Shipper Reference Number*
>
> *Pickup Date*
>
> *General Status*
>
> *Status*
>
> *Destination*
>
> *Age*
>
> *Bucket*
>
> DHL-Express
>
> 4021024324
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 1530161065
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 1530156456
>
> n/a
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 9842765100
>
> RT4891313792
>
> 6/22/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742693401
>
> 600899204
>
> 6/22/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692454
>
> 600902332
>
> 6/22/2020
>
> Pending
>
> With Delivering Courier
>
> KWI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692550
>
> 700242904
>
> 6/22/2020
>
> Pending
>
> Lodged out of HIC
>
> KWI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692115
>
> 100161526
>
> 6/22/2020
>
> Pending
>
> Load Vehicle
>
> DHA
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742692211
>
> 600899838
>
> 6/22/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742690590
>
> 600899386
>
> 6/22/2020
>
> Pending
>
> Lodged out of HIC
>
> CAI
>
> 16
>
> >15 days
>
> DHL-Express
>
> 5742689945
>
> 600898691
>
> 6/21/2020
>
> Pending
>
> Facility Check In
>
> KWI
>
> 17
>
> >15 days
>
> DHL-Express
>
> 1208688736
>
> 600896550
>
> 6/18/2020
>
> Pending
>
> With Delivering Courier
>
> KWI
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688412
>
> 600896097
>
> 6/18/2020
>
> Pending
>
> Partial Delivery
>
> KWI
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688762
>
> 600895093
>
> 6/18/2020
>
> Pending
>
> Bond Location
>
> DEL
>
> 18
>
> >15 days
>
> DHL-Express
>
> 3801546394
>
> n/a
>
> 6/18/2020
>
> Pending
>
> On Hold
>
> DXB
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208688423
>
> 200301240_1
>
> 6/18/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> RUH
>
> 18
>
> >15 days
>
> DHL-Express
>
> 1208686323
>
> 600893265
>
> 6/17/2020
>
> Pending
>
> Controllable Clearance Delay
>
> CAI
>
> 19
>
> >15 days
>
> DHL-Express
>
> 1208683932
>
> 100159731_1
>
> 6/16/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> YAN
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396715711
>
> 200301812_1
>
> 6/16/2020
>
> Pending
>
> On Hold
>
> HOF
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396714171
>
> 700242131_1
>
> 6/16/2020
>
> Pending
>
> On Hold
>
> ELQ
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396713784
>
> 200295494_2
>
> 6/16/2020
>
> Pending
>
> Lodged into Inventory
>
> RUH
>
> 20
>
> >15 days
>
> DHL-Express
>
> 3396713014
>
> 100158836_1
>
> 6/15/2020
>
> Pending
>
> Scheduled Movement
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396710870
>
> 200300136
>
> 6/15/2020
>
> Pending
>
> Load Vehicle
>
> JED
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396710785
>
> 100158160
>
> 6/15/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396709190
>
> 200302092
>
> 6/15/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 21
>
> >15 days
>
> DHL-Express
>
> 3396706961
>
> 200301206
>
> 6/14/2020
>
> Pending
>
> Unload Vehicle
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 3396707565
>
> 200300175_1
>
> 6/14/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 3396707204
>
> 600890675
>
> 6/14/2020
>
> Pending
>
> Controllable Clearance Delay
>
> CAI
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964836775
>
> 100157038_2
>
> 6/12/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964836996
>
> 100157087_1
>
> 6/12/2020
>
> Pending
>
> Unload Vehicle
>
> RUH
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1964835305
>
> 700241944
>
> 6/12/2020
>
> Pending
>
> On Hold
>
> CAI
>
> 22
>
> >15 days
>
> DHL-Express
>
> 1149627463
>
> 600887307
>
> 6/11/2020
>
> Pending
>
> Partial Delivery
>
> KWI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964833555
>
> 600887597
>
> 6/11/2020
>
> Pending
>
> Agreed Delivery
>
> KWI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964833485
>
> 700241493
>
> 6/11/2020
>
> Pending
>
> On Hold
>
> CAI
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1964831433
>
> 600887884
>
> 6/11/2020
>
> Pending
>
> Facility Check In
>
> MCT
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1149628130
>
> 200298021_2
>
> 6/11/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 23
>
> >15 days
>
> DHL-Express
>
> 1149626391
>
> 200299293_1
>
> 6/10/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 24
>
> >15 days
>
> DHL-Express
>
> 1149626284
>
> 200299577_1
>
> 6/10/2020
>
> Pending
>
> On Hold
>
> RUH
>
> 24
>
> >15 days
>
> DHL-Express
>
> 1149626892
>
> 200298171_1
>
> 6/10/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> DHA
>
> 24
>
> >15 days
>
> DHL-Express
>
> 6175481561
>
> 200297953
>
> 6/9/2020
>
> Pending
>
> Arrived Facility
>
> AHB
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175481771
>
> 200295165
>
> 6/9/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> RUH
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175490624
>
> 200284941_2
>
> 6/9/2020
>
> Pending
>
> Awaiting Cnee Collection
>
> AQI
>
> 25
>
> >15 days
>
> DHL-Express
>
> 6175485013
>
> 100141713
>
> 6/8/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 6175487194
>
> 700240875
>
> 6/8/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 1015335075
>
> 100150798
>
> 6/8/2020
>
> Pending
>
> With Delivering Courier
>
> RUH
>
> 26
>
> >15 days
>
> DHL-Express
>
> 1015332533
>
> 200288964_1
>
> 6/7/2020
>
> Pending
>
> With Delivering Courier
>
> DHA
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015332710
>
> 200282583_2
>
> 6/6/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015333384
>
> 200268308_3
>
> 6/6/2020
>
> Pending
>
> Partial Delivery
>
> YAN
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1015335624
>
> 200286906
>
> 6/6/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> RUH
>
> 27
>
> >15 days
>
> DHL-Express
>
> 1307631673
>
> 100143381_2
>
> 6/4/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> RUH
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307628523
>
> 100141456_2
>
> 6/4/2020
>
> Pending
>
> Handover
>
> DHA
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307625756
>
> 200288130_2
>
> 6/4/2020
>
> Pending
>
> On Hold
>
> RUH
>
> 28
>
> >15 days
>
> DHL-Express
>
> 1307624275
>
> 100147709_2
>
> 6/3/2020
>
> Pending
>
> With Delivering Courier
>
> DHA
>
> 29
>
> >15 days
>
> DHL-Express
>
> 2406999991
>
> 100150928_1
>
> 6/3/2020
>
> Pending
>
> Arrival in Delivery Facility
>
> YAN
>
> 29
>
> >15 days
>
> DHL-Express
>
> 5775901526
>
> 200274716_4
>
> 6/3/2020
>
> Pending
>
> Load Vehicle
>
> RUH
>
> 29
>
> >15 days
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
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