Subject: Re: [EXTERNAL] Re: Un Delivered Order, Order # 100154491 , AWB: 1Z289F8W6756134498
From: Leen Abu Khamseh <[email-masked]>
To: Khalid M Salaheldin <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Amani Bani Odeh <[email-masked]>, Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 18 Jul 2020 13:24:51 +0300
List-Id: <ccteam.mumzworld.com>

Good morning ,

Customer is still following up , any update?

Best Regards

On Fri, Jul 17, 2020 at 7:17 PM Khalid M Salaheldin <[email-masked]>
wrote:

> Please update us as the customer is following up.
>
>
> Regards,
>
> On Sun, Jun 28, 2020 at 12:51 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> -3PL
>>
>> Amani,
>>
>> The phone number is matching the contact number as per netsuite details.
>>
>> +Ekta Jesswani <[email-masked]> +Amir Julkarnain
>> <[email-masked]> - Please check the root cause for having a wrong
>> number in netsuite
>>
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 27, 2020 at 8:40 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> The customer address not in Makkah she just confirms that she mentioned
>>> the wrong number her correct #0503375423, alternative # 0506825526 .
>>> this one 966503375623  that was on the order is wrong and the shipment
>>> delivered to the wrong customer.
>>>
>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>> <[email-masked]> please assist the customer demanding new order
>>> or refund.
>>>
>>> Thanks,
>>> Amani
>>>
>>>
>>> On Sat, Jun 27, 2020 at 7:33 PM chantelle.cardozo via customer care <
>>> [email-masked]> wrote:
>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Naib,
>>>>
>>>>
>>>>
>>>> I will check and revert back to you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Naib Khan [mailto:[email-masked]]
>>>> *Sent:* Friday, June 26, 2020 3:41 PM
>>>> *To:* Sabid Ashraf Khan <[email-masked]>; ae.mumzworld <
>>>> [email-masked]>; Ronald Gaviola <[email-masked]>
>>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>> customer care <[email-masked]>; lastmile <[email-masked]>;
>>>> Eugene Mugisa <[email-masked]>
>>>> *Subject:* [EXTERNAL] Re: Un Delivered Order, Order # 100154491 , AWB:
>>>> 1Z289F8W6756134498
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> @Ronald Gaviola <[email-masked]>@Eugene Mugisa
>>>> <[email-masked]>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please do the needful customer followup.
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>> Naib
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, 25 Jun 2020 at 17:00, Naib Khan <[email-masked]> wrote:
>>>>
>>>> UPS,
>>>>
>>>>
>>>>
>>>> Please investigate and share your feedback ASAP
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>> Naib
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, 25 Jun 2020 at 03:08, Sabid Ashraf Khan <[email-masked]>
>>>> wrote:
>>>>
>>>> Team UPS,
>>>>
>>>> As per your tracking system, Its delivered,
>>>> but Cx. did not receive the order,
>>>> Kindly check and update
>>>>
>>>> Regards
>>>> Sabid
>>>>
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>>>> <https://urldefense.com/v3/__https:/groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAEAEYdh8bTs3K7NBdPKYhMANYVWU*3Do*2BWmy96q*3DiDR92LObFNHw*40mail.gmail.com?utm_medium=email&utm_source=footer__;JSUlJQ!!AQegZw!L0D_6Fpxv-yn8WgRlN837MLwvbXtWr9v52tK6cAUsPKLJUxR7YN3TWwLGcsvTPHk8o1XzeXhkw$>
>>>> .
>>>>
>>>>