Subject: Re: 600898786_2 Wrong update
From: Mary Anne Agapito <[email-masked]>
To: Muhammad Habib <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mohit Caleb <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>
Date: Fri, 17 Jul 2020 13:26:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Muhammad,

There is no need to collect the items. The items the customer received were
correct, it was intended for her other order which is  600901458_2

This issue happened due to the wrong label. Nothing has been delivered for
this order 600898786_2 .

The customer wanted only 1 item out of 4 items on this order
(600898786_2)  as she already bought the Crocs from somewhere else. The
customer wants a credit card refund for the items below since she didn't
receive it.  CRA is needed to initiate the refund.

600898786_2 AG-205427-8C1-EU-25-26
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
- Kid's Fun Lab Mickey Clog - Flame_EU 25-26
600898786_2 AG-206272-669-EU-27-28
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 27-28

600898786_2 AG-206272-669-EU-28-29
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
- Kid's Disney Princess Clog - Pink Lemonade_EU 28-29

Furthermore, below is the only item the customer wants.

600898786_2 LBG-GEN157
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825>
Gentlemen's
Hardware - Pizza Cutter & Serving Board - Brown

As per advised of Mostafa Said on ticket 1183363, a new order was created
600927529

@Alina D'Souza <[email-masked]> @Returns.fc <[email-masked]> -
pls do not arrange the collection as there is no need.

@Outbound.fc <[email-masked]> @lastmile <[email-masked]> -
the 3 Crocs are missing and customer doesn't want it anymore. So, where are
these items? We need a CRA to initiate a refund.

I hope this clarifies the matter.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 15, 2020 at 8:46 AM Mostafa saad <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]>  Please create CRA to proceed.
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jul 14, 2020 at 8:15 PM Muhammad Habib <[email-masked]>
> wrote:
>
>> Dear Mohit,
>> I investigated this case through CCTV . Packing helper swapped paking
>> label.
>> @Naib Khan <[email-masked]>  Please arrange a collection  of wrong
>> items delivered to customer.
>> This issue was raised under zendesk ticket  incident #1183363
>>
>> Please let me know for further assistance.
>>
>> On Tue, Jul 14, 2020 at 9:59 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Mohit Caleb <[email-masked]> ...What is the update here?
>>>
>>> On Mon, Jul 13, 2020 at 9:15 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> what is the update here?
>>>>
>>>> On Sun, Jul 12, 2020 at 9:38 AM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Muhammad Habib <[email-masked]>
>>>>>
>>>>> Kindly check on this case & update ASAP
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>> <[email-masked]>  Please check here and share feedback.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer called and explained what happened.
>>>>>>>
>>>>>>> It seems that we had this issue as the sticker with the barcode was
>>>>>>> incorrectly placed.
>>>>>>>
>>>>>>> Outside the sticker shows 600898786_2 but the items inside were
>>>>>>> intended for order #600901458_2 and all are complete.
>>>>>>>
>>>>>>> 600898786_2 LBG-GEN157
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>>>>>>> Hardware - Pizza Cutter & Serving Board - Brown
>>>>>>> 600898786_2 AG-205427-8C1-EU-25-26
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>>>>>>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>>>>>>
>>>>>>> 600898786_2 AG-206272-669-EU-27-28
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>>>>>>
>>>>>>> 600898786_2 AG-206272-669-EU-28-29
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>>>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>>>>>>
>>>>>>> The above items have not been delivered at all. The customer is
>>>>>>> still interested in the pizza cutter but not the 3 crocs. She already
>>>>>>> bought it from somewhere else.
>>>>>>>
>>>>>>> Please check, the customer wants a refund for the 3 shoes.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa,
>>>>>>>>
>>>>>>>> *Kindly find POD, and some snaps from customer side.*
>>>>>>>>
>>>>>>>>
>>>>>>>> *Rgds;*
>>>>>>>> *Muhammad Ayoub*
>>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Mostafa,
>>>>>>>>>
>>>>>>>>> Already discussed with the customer this shipment is received by
>>>>>>>>> the customer, but there is some item missing inside the box.
>>>>>>>>>
>>>>>>>>> As per customer the box was properly sealed and well packed then
>>>>>>>>> how the items are missing inside the box.
>>>>>>>>>
>>>>>>>>> Customer will send the mail also to Mumzworld.
>>>>>>>>>
>>>>>>>>> *Rgds;*
>>>>>>>>> *Muhammad Ayoub*
>>>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>>>>>>> <[email-masked]> @Road Rider
>>>>>>>>>> <[email-masked]>  Please check here and update ASAP.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> The customer called again until now her order has not been
>>>>>>>>>>> delivered. Now, the customer doesn't want it anymore and wants her money
>>>>>>>>>>> back.
>>>>>>>>>>>
>>>>>>>>>>> Please assist. The finance team will process the refund unless
>>>>>>>>>>> confirmed.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @[email-masked] <[email-masked]>  If we
>>>>>>>>>>>> didn't receive any feedback from your side by the EOD today will proceed
>>>>>>>>>>>> this order as lost on your side
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>>>>>>> <[email-masked]> please assist
>>>>>>>>>>>>> the customer following up and no response from  Road Rider.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Muhammad,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise asap, customer is constantly following up and
>>>>>>>>>>>>>> upset on the delay.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise if the shipment was lost , do we need to
>>>>>>>>>>>>>>>> place a new order?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise if we should place a new order for the
>>>>>>>>>>>>>>>>> customer
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>;
>>>>>>>>>>>>>>>>>>> Muhammad Ayoub <[email-masked]>;
>>>>>>>>>>>>>>>>>>> [email-masked]; customer care <
>>>>>>>>>>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>>>>>>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but
>>>>>>>>>>>>>>>>>>>    the customer did not receive the delivery
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are
>>>>>>>>>>>>>>>>>>> urgently needed
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>> You received this message because you are subscribed to
>>>>>>>>>>>>>>>>>>> the Google Groups "lastmile" group.
>>>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>