Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Shajeeb <[email-masked]>, sagar <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, ekta <[email-masked]>, amir <[email-masked]>, Umang Mehrotra <[email-masked]>, ccteam <[email-masked]>, returns fc <[email-masked]>, Ankit Malhotra <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Fri, 17 Jul 2020 10:09:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please create the CRA for all in red to initiate the refund.

This was declared lost by One Click.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Shajeeb,
>
> Thank you for the update.
>
> We need to create CRA for all the mentioned order numbers below in RED.
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>
>> Hi Hussain,
>>
>>
>>
>> Please create CRA and receive in system as we already charged courier for
>> the order 600855143.
>>
>>
>>
>> *Shajeeb*
>>
>> Accountant
>>
>> *P* +971 4 245 1366      * E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 1:12 PM
>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>> Mostafa saad <[email-masked]>; lastmile <[email-masked]>
>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>> [email-masked]>; ekta <[email-masked]>; amir <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam <
>> [email-masked]>; returns fc <[email-masked]>; Rosette
>> Modiri <[email-masked]>; Ankit Malhotra <
>> [email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Shajeeb,
>>
>>
>>
>> Please assist with the above-mentioned order numbers.
>>
>>
>>
>> As per lastmile the mentioned shipment were all updated on the sheet as
>> lost.
>>
>>
>>
>> We have escalated refund for the orders however it is not being processed
>> as Sagar is asking to create CRA.
>>
>>
>>
>> Kindly advise who should create and receive these CRA's to proceed with
>> the refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <[email-masked]>
>> wrote:
>>
>>
>>
>> Hi,
>>
>>
>>
>> Just a follow-up. Please confirm soon.
>>
>>
>>
>> Thanks
>>
>> Ankit Malhotra
>>
>>
>> ------------------------------
>>
>> *From: *"Mohamed Magdy" <[email-masked]>
>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina D'Souza" <
>> [email-masked]>
>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>> "ccteam" <[email-masked]>, "returns fc" <[email-masked]>,
>> "sagar" <[email-masked]>, "Rosette Modiri" <[email-masked]>
>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> @Alina D'Souza <[email-masked]> ....FYA
>>
>>
>>
>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>> [email-masked]> wrote:
>>
>> Hi All,
>>
>>
>>
>> This is regarding order # 600855143. The customer is following up for the
>> ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU: MAF-9110022678).
>>
>>
>>
>> Please create CRA for the item and confirm in order to respond back to
>> the customer with no further delays.
>>
>>
>>
>> Your immediate revert in this matter will help keep the customer informed
>> and avoid dis-satisfactory response.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Best regards
>>
>>
>>
>> Ankit Malhotra
>>
>> @Mumzworld Team
>>
>>
>> ------------------------------
>>
>> *From: *"Rosette Modiri" <[email-masked]>
>> *To: *"Ankit Malhotra" <[email-masked]>
>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>> ------------------------------
>>
>> *From: *"Mary Anne Agapito" <[email-masked]>
>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>> [email-masked]>
>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>> [email-masked]>, "customer care" <[email-masked]>, "Hyacinth
>> Joyce" <[email-masked]>
>> *Sent: *Sunday, 5 July, 2020 19:16:47
>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Ekta and Amir,
>>
>> There are several orders that were confirmed lost by One Click. The
>> finance team is asking for CRA. I spoke with Denmark and they are not able
>> to create it since the item is not with them.
>>
>>
>>
>>
>>
>> Please assist. The customer keeps on following up on their refunds and
>> extremely upset about the delay.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> The customer for the below-mentioned order no. called to follow up.
>>
>>
>>
>>
>>
>> The refund has been escalated -  Incident #1166582
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please create the CRA, we have pending refunds waiting and the customer
>> is very upset about the delay.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>> Please create the CRA for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>> A gentle reminder on the above.
>>
>>
>>
>> Please create the CRA. Customers keep on following up on their refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please create a CRA to all the orders mentioned below:
>>
>>
>>
>>
>>
>> The finance team is unable to process the refund unless there are CRA for
>> all.
>>
>>
>>
>> Please assist. Customers keep on following up on their refunds.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>> wrote:
>>
>> Denmark,
>>
>> Can you create one and confirm
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Friday, June 19, 2020 5:31 PM
>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>> [email-masked]>; Returns.fc <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
>> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
>> Julkarnain <[email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> A gentle reminder on the above.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> For this order,
>>
>>
>>
>>
>> 600853022_2
>>
>> MMZT-1014XJ2-DOVE-L
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>
>> Bravado - Original Nursing Bra - Dove Heather, L
>>
>>
>>
>> It's one of the lost shipments declared by One Click, finance needs the
>> CRA in order to refund it.
>>
>>
>>
>> Please create the CRA and advise when done.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> For order -  600839184, this is under baby registry. The recipient is
>> about to give birth in 2 days, thus a new order was created.
>>
>>
>>
>> The new order # was given below and it has a total value of 821.21 AED
>> 600886337
>>
>>
>>
>> @Outbound.fc <[email-masked]> @Mohit Caleb
>> <[email-masked]>  - please pick and pack asap when fulfilled
>>
>>
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - please arrange an urgent delivery when
>> completed
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> As mentioned in the previous email, the given order numbers were deemed
>> lost by the courier.
>>
>>
>>
>> Please create the CRA as finance is asking for it in order to process the
>> refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> For this order
>>
>>
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>> The item is out of stock and the customer doesn't other items. The
>> customer wants a credit card refund.
>>
>>
>>
>> Can I raise a refund request now or shall we wait until the investigation
>> is over?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dear Shajeeb/ Danny,
>>
>>
>>
>> Good afternoon!
>>
>>
>>
>> Investigation is still going on.
>>
>>
>>
>> Once it is approved, we will let you know.
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>
>>
>>
>>
>> *From:* Danny Naik <[email-masked]>
>> *Sent:* Monday, June 1, 2020 3:14 PM
>> *To:* Shajeeb C <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>> [email-masked]>; Sujan Raj <[email-masked]>;
>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Ahmed Nawaz <[email-masked]>; Diana Fontanilla <
>> [email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Carmella,
>>
>>
>>
>> Kindly confirm me on the below with the CN amount and orde details.
>>
>>
>>
>> *Regards,*
>>
>>
>>
>> *Danny Naik*
>>
>> Chief Accountant
>>
>> Mobile +971 5 222 94356
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>
>> Hi Danny,
>>
>>
>>
>> Please issue the CN for the same ASAP.
>>
>> All the same will be deducted from the payments.
>>
>>
>>
>> Regards,
>>
>> Shajeeb
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>> <[email-masked]>  All theses shipments were updating on the sheet
>> also please update them as lost.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @customer care <[email-masked]> Please
>> place new orders to the mentioned customers ASAP.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please note we already applied replacement for  600858031  this order,
>> please process a replacement for rest eight orders.
>>
>>
>>
>> Warm Regards,
>>
>> Sujan Raj,
>>
>> Mobile : +971506855826
>>
>> Email : [email-masked]
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dears,
>>
>>
>>
>> Good day!
>>
>>
>>
>> We need your kind assistance if you can send replacement for the below  9
>> Orders.
>>
>>
>>
>> We are facing an issue with this driver, who refused to report Back to
>> Work and have tagged all orders as Delivered.
>>
>>
>>
>> We apologize for this inconvenience , trust that we are already doing an
>> investigation internally for this.
>>
>>
>>
>> In the meantime, please let us know as Sujan already has spoken to these
>> 9 customers and they are expecting the package anytime soon.
>>
>>
>>
>>
>>
>>
>>
>> *Date*
>>
>> *Order #*
>>
>> *Order ID*
>>
>> *Driver*
>>
>> *Status*
>>
>> *Update*
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600839184
>>
>> 18137324
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600853041_1
>>
>> 18137378
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600841993
>>
>> 18184483
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600849011_2
>>
>> 18184496
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600855143
>>
>> 18184613
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600848439
>>
>> 18231853
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Received
>>
>> 5/19/2020
>>
>> 600858031
>>
>> 18231897
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600860737_1
>>
>> 18231901
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600852648
>>
>> 18231928
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>