Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Mostafa saad <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <
Date: Fri, 17 Jul 2020 10:06:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Any update on this?

The customer is extremely upset. Please correct the CRA created.

Please help us close the case. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 7:08 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> The CRA you have created was incorrect.
>
> SKU:  SLN-DVL-S240260
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818>  is
> the item the customer wanted and she already received it.
>
> The CRA is needed for the 2 gates  -
>
>
> 600889668_2 SBF-BS_EXT_WH45
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
> Safe - Safety Gate Extension 45cm - White
> 600889668_2 SBF-BS_SGM_WH
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=690180> Baby
> Safe - Metal Safety Gate - White
>
> Please update the CRA.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 5:42 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> CRA_HQ_WO518
>>
>>
>> On Mon, Jul 13, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> Any update on this?
>>>
>>> Please create the CRA, the customer keeps on following up.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 1:11 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Please create a CRA as per Sagar
>>>>
>>>>
>>>> This is long overdue and the customer is extremely upset.
>>>>
>>>> Please do the needful. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jul 4, 2020 at 3:24 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Shajeeb and Sagar,
>>>>>
>>>>> As per Mostafa, this case has already been logged on the lost sheet.
>>>>>
>>>>> Please proceed with the refund process, the customer is extremely
>>>>> furious.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 11:34 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> As mentioned previously, this has been declared lost by Mostafa.
>>>>>>
>>>>>> Please create the CRA, the finance team is asking for it.
>>>>>>
>>>>>> Awaiting your reply. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 11:09 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> Please refund the customer
>>>>>>>
>>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>>> <[email-masked]>  theses items updated on the lost sheet to
>>>>>>> proceed the refund for the customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> As requested, please see below:
>>>>>>>>
>>>>>>>> SBF-BS_EXT_WH45 - 57.96 AED
>>>>>>>>
>>>>>>>> SBF-BS_SGM_WH - 195. 46 AED
>>>>>>>>
>>>>>>>> Will these be declared lost? The finance team will ask for the CRA
>>>>>>>> if that would be the case.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Mary
>>>>>>>>>
>>>>>>>>> Please provide the value for this item
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> The customer sent a confirmation from their security that it is
>>>>>>>>>> the only item that has been delivered by the courier.
>>>>>>>>>>
>>>>>>>>>> Anyone is not allowed to go up, and whoever comes in the building
>>>>>>>>>> needs to be logged in the logbook. As shown on the encircled part, the
>>>>>>>>>> security guard only received one parcel, not 2.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Below is the only SMS she received.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer is extremely furious that this issue is taking so
>>>>>>>>>> long. She asked to cancel it before then it has been dispatched, she only
>>>>>>>>>> got 1 box, not 2 as what the record shows.
>>>>>>>>>>
>>>>>>>>>> Please we need to have an urgent update today. Help us resolve
>>>>>>>>>> the issue once and for all.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> The customer called again to follow up and she is very upset,
>>>>>>>>>>> she also informed that she will raise a formal complaint.
>>>>>>>>>>>
>>>>>>>>>>> The customer informed that she never received the gates. On
>>>>>>>>>>> shipment 600889668_2 the only item received is the below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>> - Summer Duvet-240X260cm 1
>>>>>>>>>>> Kindly assist to have this resolve today.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>
>>>>>>>>>>>> THus is the POD from the courier
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> May we have any updates, please?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>>>>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Road Rider <[email-masked]>
>>>>>>>>>>>>>> @[email-masked] <[email-masked]>  Please share
>>>>>>>>>>>>>> your feedback.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer only received 1 box that contains the Duvet.
>>>>>>>>>>>>>>> Please check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 2 Boxes have been delivered to the customer please check
>>>>>>>>>>>>>>>> the missing items with outbound
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>>>>>>>>> <[email-masked]> - May I asked how many have
>>>>>>>>>>>>>>>>> been dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> But the item below shows not fulfilled so how come it says
>>>>>>>>>>>>>>>>> 3 quantities have been dispatched?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>>>>>>> @[email-masked] <[email-masked]>
>>>>>>>>>>>>>>>>> - the customer only received 1 box that contains this item  Silentnight
>>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>  As per the customer, she didn't receive the gates as she
>>>>>>>>>>>>>>>>> already asked to cancel it previously.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> There is a pending refund request for those gates. The
>>>>>>>>>>>>>>>>> finance team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please clarify where are the gates?  We need an urgent
>>>>>>>>>>>>>>>>> update, the customer is extremely upset.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item
>>>>>>>>>>>>>>>>>> which is not shipped yet?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> There is another item on this order, the customer still
>>>>>>>>>>>>>>>>>>>> wants it. Please ship it immediately.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the
>>>>>>>>>>>>>>>>>>>> refund now.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> I revert back to your subject order through Qassim,
>>>>>>>>>>>>>>>>>>>>>> Please confirm once you received for delete  the item.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return
>>>>>>>>>>>>>>>>>>>>>>> the order to me so I can cancel these items.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Please cancel the below item from the above order
>>>>>>>>>>>>>>>>>>>>>>>> no. as requested by the customer.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the
>>>>>>>>>>>>>>>>>>>>>>>> refund.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>