Subject: Re: Urgent Cases
From: Zubair Wahid <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Thu, 16 Jul 2020 14:17:07 +0300
List-Id: <ccteam.mumzworld.com>

Yaseen
Please create a new order for mentioned items including the wrong color
item. We will dispatch them together.
Hussain can you assist in creating the order again.

On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]> wrote:

> Hi Zubair,
>
> Please update us up on the cases
>
> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please find below the new issues that the customer is facing
>>
>> *100148896_1*, the customer did not receive the below items
>>
>> KSA-AHG-54262701-3-6M
>> KSA-AHG-54264201-0-3M
>> KSA-AHG-54750302-3-6M
>> KSA-AHG-55072200-3-6M
>> KSA-AHG-54263900-3-6M
>> KSA-AHG-53938105-6-7Y
>> KSA-AHG-53938105-8-9Y
>> TC-TT42257885
>> BNDL-B-TT9
>>
>> *100143650*, The customer received damaged car seat
>>
>> KSA-MD-BZ10504-01
>>
>> *100163244*, Wrong color received, the customer ordered blue and she
>> received pink
>>
>> TC-Y3173
>>
>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]> wrote:
>>
>>> Hi Zubair and Ahmed,
>>>
>>> The customer has another issue now. For order # 100156825_2 . She
>>> received part of the items, below items are missing:
>>> KSA-AT-NC-SPPL8
>>> TC-TT446502GreenBlueBoys
>>> KSA-LALS-126G776_9m
>>> KSA-AIP-219307
>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>>>
>>> Please dispatch asap customer is due on Tuesday
>>>
>>> Regards,
>>> Alaa
>>>
>>>
>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> as discussed yesterday about dispatching the shipments, until not there
>>>> are no records on the shipments
>>>>
>>>> The customer needs an answer today
>>>>
>>>> Kindly check and advise
>>>>
>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Yes Asad
>>>>> I had spoken to Yaseen and sorted the issue
>>>>>
>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>
>>>>>> Has this case been addressed?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>> [email-masked]>
>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>> Sagar Khawani <[email-masked]>
>>>>>> *Subject: *Re: Urgent Cases
>>>>>>
>>>>>>
>>>>>>
>>>>>> Zubair, can you please address this immediately.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>> *To: *Asad <[email-masked]>
>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>>>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]
>>>>>> >
>>>>>> *Subject: *Urgent Cases
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Asad
>>>>>>
>>>>>> We need your support here
>>>>>>
>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>> since April until today is 17,841.59 AED
>>>>>>
>>>>>> She is facing several issues with all the orders that she placed, and
>>>>>> her due date is next week
>>>>>>
>>>>>> We need to solve all the issues below at the soonest:
>>>>>>
>>>>>>
>>>>>>
>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>> without collecting the             items as its damaged and there is no use
>>>>>> to collect them (81.82AED)
>>>>>>
>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>
>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>> (31.50AED)
>>>>>>
>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>> (31.50AED)
>>>>>>
>>>>>>
>>>>>>
>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>>>> until today it is not shipped
>>>>>>
>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>> GT-CH02525 because it is OOS
>>>>>>
>>>>>> The customer wants a refund for the OOS product.
>>>>>>
>>>>>>
>>>>>>
>>>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>
>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to refund
>>>>>> the price different (40 AED) back to the same card that she used.
>>>>>>
>>>>>>
>>>>>>
>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>> (23AED)
>>>>>>
>>>>>> Please advise if we should place a new order for the customer
>>>>>>
>>>>>>
>>>>>>
>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched
>>>>>> yet with Barq
>>>>>>
>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched
>>>>>> yet with Barq
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>