Subject: Re: TRUST PILOT COMPLAINT - UAE RETURN - VERY URGENT CASE - ITEM NOT COLLECTED SINCE MARCH #600738863- 826394
From: Mostafa saad <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>, Mumzworld Returns <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>
Date: Thu, 16 Jul 2020 12:52:57 +0400
List-Id: <ccteam.mumzworld.com>

Deras,

the driver has been called the customer many times but the customer still
not responding.

and this issue happened before from this customer as the CRA was canceled
before regarding the same issue

Attached Capture for the customer building  from the driver

Regards
Mostafa Saad

On Thu, Jul 16, 2020 at 12:41 PM Mostafa saad <[email-masked]>
wrote:

> @Malak Nobeh <[email-masked]>  The driver now outside the place but
> the customer is not responding
>
> So can you provide the room number our the apartment or call the customer
> again and inform him to answering the driver call
>
>
> Regards
> Mostafa Saad
>
>
>
> On Thu, Jul 16, 2020 at 11:43 AM Alina D'Souza <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> Updated the sheet please arrange collection
>>
>> Regards,
>> Alina
>>
>> On Thu, Jul 16, 2020 at 11:39 AM Malak Nobeh <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> We need to collect the item *today *it self , the customer in sharjah ,
>>> and her case pending for more than 2 months.
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Thu, 16 Jul 2020 at 11:33, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Please ignore the last reply
>>>>
>>>>
>>>> We will collect it ASAP.
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020 at 11:32 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Alina D'Souza <[email-masked]>  Please clarify the CRA to
>>>>> proceed.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 10:58 AM Malak Nobeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mustafa,
>>>>>>
>>>>>>
>>>>>> Please let us know what is the update for the CRA_AR_RE10887 , this
>>>>>> collection is pending for a VERY long time and its shown as pending.
>>>>>> Customer over social media.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>>