Subject: RE: 100162661 - Item not working
From: Simba <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Megastar <[email-masked]>, "[email-masked]" <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Jessa Garcia <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Thu, 16 Jul 2020 00:44:13 -0700
List-Id: <ccteam.mumzworld.com>

Hi Ashley,

Kindly provide the client’s WhatsApp contact so we can do troubleshooting online.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Ashley Fernandes
Sent: Wednesday, July 15, 2020 10:26 PM
To: Simba
Cc: [email-masked]; [email-masked]; [email-masked]; Megastar; [email-masked]; Michaela Manibo; customer care; Jessa Garcia; Elena Skryabina
Subject: Re: 100162661 - Item not working

++ @Elena Skryabina 

Dear Simba,

Good Morning!

Please be informed that the customer is in KSA. Both the options are not practically feasible. We need to provide online assistance to this customer.

Thanks and Regards,
Ashley Fernandes 
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 15, 2020 at 7:02 PM Simba <[email-masked]> wrote:
Hi Michaela,

All that is required to fix the item will only be at our warehouse, so it is be better if you send instead. Secondly,for our technical team to go and inspect/repair at the client’s place, extra charges will incur. If that is ok, no problem we will go ahead.
 
Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Michaela Manibo
Sent: Wednesday, July 15, 2020 5:57 AM
To: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Megastar
Cc: customer care; Ashley Fernandes
Subject: 100162661 - Item not working
 
Team, 

Customer reported that the item is not working. It will not power up even if the batteries were charged. Also the customer complained how the order was packed, She is saying it doesn't look like it is in original packing.

Please confirm and assist if we can help the customer to make the item work without collecting as the child won't let go of the item.  Please assist if there may be instructions that we can provide to the customer.

 
MTC-158Q-W
Megastar - Ride On Striker Moto 6v - White