Subject: Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective
From: Denmark A <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Thu, 16 Jul 2020 10:33:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mari,

Replacement item received with thanks.

@Samiya Sheikh <[email-masked]> Item bound to reship today.

@Mostafa saad <[email-masked]> Please assist us to reship a
package to the below address.

Regards,
Den mark

On Thu, Jul 16, 2020 at 8:21 AM Denmark A <[email-masked]> wrote:

> Dear Samiya,
>
> Noted on this.
>
> Regards,
> Den mark
>
> On Wed, Jul 15, 2020 at 6:30 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi denmark and kenneth,
>>
>> Please note the below. also please arrange an urgent reship.
>>
>> Regards
>>
>> ---------- Forwarded message ---------
>> From: Mari Ibasan (CW.Accounts) <[email-masked]>
>> Date: Wed, Jul 15, 2020 at 5:53 PM
>> Subject: RE: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante
>> 2-in-1 High Chair - Orange // Defective
>> To: Samiya Sheikh <[email-masked]>, Denmark A <
>> [email-masked]>
>> Cc: Michaela Manibo <[email-masked]>, customer care <
>> [email-masked]>, Alina D'Souza <[email-masked]>, Returns.fc <
>> [email-masked]>, Account <[email-masked]>
>>
>>
>> We will be sending tomorrow the replacement. Please get in touch with our
>> driver.
>>
>>
>>
>> *From:* Samiya Sheikh <[email-masked]>
>> *Sent:* Tuesday, July 14, 2020 3:08 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Denmark A <
>> [email-masked]>
>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <
>> [email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante
>> 2-in-1 High Chair - Orange // Defective
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Customer confirmed the high chair is stuck in one side. she requested for
>> a replacement item.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Tue, Jul 14, 2020 at 12:35 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Our person will be coming to your warehouse today. Please get in touch
>> with him. His name is endurance.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, July 14, 2020 11:46 AM
>> *To:* Michaela Manibo <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Account <
>> [email-masked]>; Mari Ibasan (CW.Accounts) <
>> [email-masked]>
>> *Subject:* Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante
>> 2-in-1 High Chair - Orange // Defective
>>
>>
>>
>> Dear Michaela,
>>
>>
>>
>> Vendor is asking regarding what was the specific reason for returning so
>> that they can proceed and solve the issue.
>>
>> Please contact and inform the customer.
>>
>>
>>
>> @Mari Ibasan (CW.Accounts) <[email-masked]> Item is with us
>> already could you please check and evaluate it.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 14, 2020 at 11:39 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Customer is following up again and he is very upset about the waiting
>> time as his baby needs this ASAP
>>
>> Please advise ..
>>
>> Thanks
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 8:14 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jul 12, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Mari,
>>
>>
>>
>> Item is with us.
>>
>>
>>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please inform the customer regarding what was the
>> specific reason of return.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 2:31 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly clarify exactly the problem on the item?. Kindly provide more
>> photos or videos please. Where is the item?
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 1:02 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>
>> *Subject:* Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1
>> High Chair - Orange // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation and assessment.
>>
>>
>>
>> POMUMZ_DXB219447
>>
>>
>>
>> Return Reason: doesnt_work_or_defective
>> Comments: I want to replace this product with the same product and not
>> return. Please send an email to this account [email-masked]
>> or call 0507992080
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>