Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Mohamed Magdy <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Mummazone Accounts <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, [email-masked], [email-masked], Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 16 Jul 2020 09:34:06 +0400
List-Id: <ccteam.mumzworld.com>

@Mummazone Accounts <[email-masked]> ....Please note if we didint
receive an update today before EOD we will accept the item for the customer
and it will be deducted from your end.

Thanks

On Wed, Jul 15, 2020 at 6:02 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> May we have an update on this please?
>
> Customer is following up.
>
> Thank you.
>
> On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called again and wants a replacement by tomorrow otherwise
>> she wants her money back so she can buy from somewhere else.
>>
>> Please assist. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please confirm if the item was received at your end
>>>
>>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mary,
>>>>
>>>> Item still with us and will be dispatched today by our driver thank
>>>> you.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Please ensure that collection will be done Today.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Alina
>>>>>>
>>>>>> Assign  now to ( Mumz Driver ) to collect it
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> Please arrange a
>>>>>>> collection asap customer on social media needs repaired urgently.
>>>>>>>
>>>>>>> @Denmark A <[email-masked]> FYI
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary,
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you for your time earlier over the phone. As agreed we will
>>>>>>>> arrange collection of the item and will send to you immediately.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer called and informed that she just opened the item and
>>>>>>>>> the pump is not working at all.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 600839981_1 MMZT-042.0011
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>>>>>>> Free Style Breast Pump 1
>>>>>>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>>>>>>
>>>>>>>>> Kindly assist asap.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

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