Subject: Re: 100162661 - Item not working
From: Ashley Fernandes <[email-masked]>
To: Simba <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Megastar <[email-masked]>, "[email-masked]" <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Jessa Garcia <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Thu, 16 Jul 2020 09:26:03 +0400
List-Id: <ccteam.mumzworld.com>

++ @Elena Skryabina <[email-masked]>

Dear Simba,

Good Morning!

Please be informed that the customer is in KSA. Both the options are not
practically feasible. We need to provide online assistance to this customer.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Wed, Jul 15, 2020 at 7:02 PM Simba <[email-masked]> wrote:

> Hi Michaela,
>
> All that is required to fix the item will only be at our warehouse, so it
> is be better if you send instead. Secondly,for our technical team to go and
> inspect/repair at the client’s place, extra charges will incur. If that is
> ok, no problem we will go ahead.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Michaela Manibo <[email-masked]>
> *Sent: *Wednesday, July 15, 2020 5:57 AM
> *To: [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> Megastar <[email-masked]>
> *Cc: *customer care <[email-masked]>; Ashley Fernandes
> <[email-masked]>
> *Subject: *100162661 - Item not working
>
>
>
> Team,
>
> Customer reported that the item is not working. It will not power up even
> if the batteries were charged. Also the customer complained how the order
> was packed, She is saying it doesn't look like it is in original packing.
>
> Please confirm and assist if we can help the customer to make the item
> work without collecting as the child won't let go of the item.  Please
> assist if there may be instructions that we can provide to the customer.
>
>
>
>
>
> MTC-158Q-W
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=686470>
>
> Megastar - Ride On Striker Moto 6v - White
>
>
>