Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856
From: Ashley Fernandes <[email-masked]>
To: Benoy TrucareFzc <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, Ammir De Los Reyes <[email-masked]>, "Inbound.fc" <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, "Returns.fc" <[email-masked]>, Taqwa Ali <[email-masked]>, Hyacinth Joyce <[email-masked]>, Radwa Ali <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, Denmark A <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Thu, 16 Jul 2020 09:14:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mr. Benoy,

Please check with your delivery driver as to whom he had given the wheels
last Thursday, 09th July.

++ @Vipul Arora <[email-masked]> @Ammir De Los Reyes
<[email-masked]> @Inbound.fc <[email-masked]>
In the meantime, please check if this was received at your end.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
facebook] <https://www.facebook.com/mumzworld> 
<https://www.youtube.com/user/MumZworld> 
<https://www.snapchat.com/add/mumzworld.com> 
<https://twitter.com/mumzworld>

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Thu, Jul 16, 2020 at 9:11 AM Denmark A <[email-masked]> wrote:

> Dear Ashley,
>
> Not yet received.
>
> Regards,
> Den mark
>
> On Thu, Jul 16, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>> ++ @Denmark A <[email-masked]> @Returns.fc
>> <[email-masked]>
>>
>> Dear Denmark,
>>
>> Good Morning!
>>
>> Kindly confirm if the spare wheels have been received at your end?
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Thu, Jul 16, 2020 at 8:46 AM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>>> Hi RP and Avi,
>>>
>>>
>>>
>>> Please confirm if the wheels were sent last Thursday.
>>>
>>>
>>>
>>> Hi Taqwa,
>>>
>>>
>>>
>>> Could you please check with the WH Team as well?
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Taqwa Ali <[email-masked]>
>>> *Sent:* Wednesday, July 15, 2020 7:58 PM
>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>> *Cc:* Hyacinth Joyce <[email-masked]>; Abigail Nicole Capinpin <
>>> [email-masked]>; Ashley Fernandes <[email-masked]>;
>>> [email-masked]; Avinash TrucareFzc <[email-masked]>;
>>> customer care <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; TaherBohra TrucareFzc <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>;
>>> Gabriel Bresse <[email-masked]>
>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Kindly update, the CM is following up
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 7:59 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>>
>>>
>>> Kindly confirm if the wheels have been sent to our end.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Tue, 7 Jul 2020 at 19:21, RP Singh TrucareFzc <[email-masked]>
>>> wrote:
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> No. It is free.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>>
>>>
>>> *R.P.Singh*
>>>
>>> *Sales Manager*
>>>
>>>
>>> *Trucare FZC*
>>>
>>> *1J/12-1,Hamriyah free zone,*
>>>
>>> *PO Box 42106,Sharjah (UAE)*
>>>
>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>
>>> *Mob : 055-4745256 *
>>>
>>> [email-masked]* <[email-masked]>
>>>
>>> *www.trucare.co* <http://www.trucare.co>
>>>
>>>
>>>
>>> *From:* [email-masked] [mailto:[email-masked]]
>>> *Sent:* Tuesday, July 7, 2020 7:20 PM
>>> *To:* 'Abigail Nicole Capinpin' <[email-masked]>
>>> *Cc:* 'Ashley Fernandes' <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>; 'customer care' <[email-masked]>;
>>> 'lastmile' <[email-masked]>; 'Eugene Mugisa' <
>>> [email-masked]>; 'Mary Anne Agapito' <[email-masked]>;
>>> 'Hyacinth Joyce' <[email-masked]>; TaherBohra TrucareFzc <
>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
>>> Singh TrucareFzc <[email-masked]>; 'Gabriel Bresse' <
>>> [email-masked]>
>>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Hi Abigial,
>>>
>>> Is there any cost ?
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Abigail Nicole Capinpin <[email-masked]>
>>> *Sent:* Tuesday, July 7, 2020 6:54 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>; customer care <[email-masked]>; lastmile
>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Mary
>>> Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; Taherbohra TrucareFzc <[email-masked]>;
>>> Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> The vendor will deliver the wheels on Thursday.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Tuesday, July 7, 2020 6:37 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>; customer care <[email-masked]>; lastmile
>>> <[email-masked]>; Eugene Mugisa <[email-masked]>; Mary
>>> Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; Taherbohra TrucareFzc <[email-masked]>;
>>> Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Hi Abigail,
>>>
>>> Please advise as we did not get any updates ?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 7, 2020 at 12:08 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Ashley,
>>>
>>>
>>>
>>> The vendor will reach out to you and close this issue today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ashley Fernandes <[email-masked]>
>>> *Sent:* Tuesday, July 7, 2020 10:57 AM
>>> *To:* Radwa Ali <[email-masked]>; Abigail Nicole Capinpin <
>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary
>>> Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
>>> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
>>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>
>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> ++ @Abigail Nicole Capinpin <[email-masked]>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 7, 2020 at 10:53 AM <[email-masked]> wrote:
>>>
>>> Hi @[email-masked] <[email-masked]> and
>>> @[email-masked] <[email-masked]>,
>>>
>>> Please assist us as we need to update the customer and she is following
>>> up closely.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Angeli Fontillas <[email-masked]>
>>> *Sent:* Sunday, July 5, 2020 7:55 PM
>>> *To:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>
>>> *Cc:* Hatim TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
>>> [email-masked]>; [email-masked]; DOCX TrucareFzc <
>>> [email-masked]>; [email-masked]; customer care <
>>> [email-masked]>; Radwa Ali <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Returns.fc <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Good evening!
>>>
>>>
>>>
>>> May we have an update on this please?
>>>
>>>
>>>
>>> Customer is constant;y following up.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer called again to follow up.
>>>
>>>
>>>
>>> Do we have an update on this?
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi RP,
>>>
>>>
>>>
>>> May we have an update on this case, please?
>>>
>>>
>>>
>>> The customer keeps on following up.
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> Any updates ?
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Monday, June 22, 2020 4:58 PM
>>> *To:* Avinash TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>> [email-masked]>; [email-masked]; [email-masked];
>>> [email-masked]; Taherbohra TrucareFzc <[email-masked]>;
>>> Hatim TrucareFzc <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Warranty claim - TC-ZT020-GRA1 - 700072856
>>>
>>>
>>>
>>> Hi All,
>>>
>>> Please check the attached photos.
>>>
>>> The customer has lost the wheels and wants to get a replacement for the
>>> wheels.
>>>
>>> We have attached the sales receipt as well.
>>>
>>> If the wheels are available, please advise the price so we can share it
>>> with the customer.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>