Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: "Alina D'Souza" <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Denmark A <[email-masked]>, Glaiza <[email-masked]>, repairs <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, mili <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 16 Jul 2020 08:33:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please update CRA does not need a replacement

Regards,
Alina

On Wed, Jul 15, 2020 at 9:09 AM Michaela Manibo <
[email-masked]> wrote:

> HI Team,
>
> The customer has called again this morning and we have reiterated about
> the repair. However, she insisted on the refund. Please assist.
>
> Thank you.
>
>
>
> On Mon, Jul 13, 2020 at 10:50 AM Denmark A <[email-masked]> wrote:
>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please inform the customer regarding the
>> vendor suggestion.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> As per below mail from our Repair team, we can only offer repair and
>>> free of charge for spare part.
>>>
>>>
>>>
>>> Attached images of Next2Me Frame with 2 available colors (white snow and
>>> sand).
>>>
>>>
>>>
>>> CH8795840530
>>>
>>> NEXT2ME MAGIC FRAME WHITE SNOW
>>>
>>> CH8795840543
>>>
>>> NEXT2ME MAGIC FRAME SAND
>>>
>>>
>>>
>>> Kindly ask the customer if which color they want, so we can resolve this.
>>>
>>>
>>>
>>> Should you have any questions, please let us know.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Glaiza Abutin
>>>
>>> Purchasing Executive
>>>
>>>
>>>
>>> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>>>
>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>
>>> A: Office 1805 Emirates NBD New Deira Building
>>>
>>> Baniyas Road, Dubai P.O. Box 6761
>>>
>>>
>>>
>>> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>>>
>>> *Office Closed*: Fri – Sat UAE Weekend
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* repairs <[email-masked]>
>>> *Sent:* Sunday, July 12, 2020 3:21 PM
>>> *To:* Denmark A <[email-masked]>; brands <[email-masked]>;
>>> rizwan <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
>>> Glaiza <[email-masked]>
>>> *Subject:* RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> we already received and inspect the item.
>>>
>>>
>>>
>>> We cannot repaired the defective pin lock because its sealed  no screw
>>> of this part.
>>>
>>>
>>>
>>> Please see attached picture for your reference.
>>>
>>>
>>>
>>> Hello Glaiza,
>>>
>>>
>>>
>>> The Chicco Next2me magic cool grey frame, spare parts  are out of stock.
>>>
>>>
>>>
>>> Kindly advised.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Regards ,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Ever Villafuerte
>>>
>>> Warehouse Service Executive
>>>
>>>
>>>
>>> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>>>
>>> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>>>
>>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>>
>>> Dubai, UAE 20717 79344
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* 12 July 2020 08:18 AM
>>> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>> Also find the attached RMA filled up form for your reference.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :Issue in closing the side from the right
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>