Subject: RE: 100162661 - Item not working
From: Simba <[email-masked]>
To: Michaela Manibo <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Megastar <[email-masked]>
Cc: customer care <[email-masked]>, Ashley Fernandes <[email-masked]>
Date: Wed, 15 Jul 2020 08:02:17 -0700
List-Id: <ccteam.mumzworld.com>

Hi Michaela,

All that is required to fix the item will only be at our warehouse, so it is be better if you send instead. Secondly,for our technical team to go and inspect/repair at the client’s place, extra charges will incur. If that is ok, no problem we will go ahead.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Michaela Manibo
Sent: Wednesday, July 15, 2020 5:57 AM
To: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Megastar
Cc: customer care; Ashley Fernandes
Subject: 100162661 - Item not working

Team, 

Customer reported that the item is not working. It will not power up even if the batteries were charged. Also the customer complained how the order was packed, She is saying it doesn't look like it is in original packing.

Please confirm and assist if we can help the customer to make the item work without collecting as the child won't let go of the item.  Please assist if there may be instructions that we can provide to the customer.

MTC-158Q-W
Megastar - Ride On Striker Moto 6v - White