Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Angeli Fontillas <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: [email-masked], [email-masked], Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 15 Jul 2020 18:02:03 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up.

Thank you.

On Mon, 13 Jul 2020 at 18:36, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called again and wants a replacement by tomorrow otherwise
> she wants her money back so she can buy from somewhere else.
>
> Please assist. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please confirm if the item was received at your end
>>
>> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Mary,
>>>
>>> Item still with us and will be dispatched today by our driver thank you.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Please ensure that collection will be done Today.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Alina
>>>>>
>>>>> Assign  now to ( Mumz Driver ) to collect it
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Mostafa saad <[email-masked]> Please arrange a
>>>>>> collection asap customer on social media needs repaired urgently.
>>>>>>
>>>>>> @Denmark A <[email-masked]> FYI
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your time earlier over the phone. As agreed we will
>>>>>>> arrange collection of the item and will send to you immediately.
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer called and informed that she just opened the item and
>>>>>>>> the pump is not working at all.
>>>>>>>>
>>>>>>>>
>>>>>>>> 600839981_1 MMZT-042.0011
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>>>>>> Free Style Breast Pump 1
>>>>>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>>>>>
>>>>>>>> Kindly assist asap.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE