Subject: RE: Order #600794857 // Sku :AL-ALEK9266MT-35L // Name :EKO Dara Stainless Steel Sensor Waste Bin 35L // DEFECTIVE
From: "Ivy" <[email-masked]>
To: "'Abdelmohsen basha'" <[email-masked]>
Cc: "'Denmark A'" <[email-masked]>, "'Abel'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>
Date: Wed, 15 Jul 2020 15:52:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please be informed that the item is already fixed and will be sending to your warehouse tomorrow 16th Jul 2020.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Abdelmohsen basha [mailto:[email-masked]] 
Sent: Thursday, July 9, 2020 12:53 PM
To: Ivy
Cc: Denmark A; Abel; customer care; Returns.fc; Alina D'Souza
Subject: Re: Order #600794857 // Sku :AL-ALEK9266MT-35L // Name :EKO Dara Stainless Steel Sensor Waste Bin 35L // DEFECTIVE

Noted with thanks. 

On Thu, 9 Jul 2020 at 12:51, Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

We have daily delivery to your warehouse. You can handover the item to our driver.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Abdelmohsen basha [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, July 9, 2020 11:50 AM
To: Ivy
Cc: Denmark A; Abel; customer care; Returns.fc; Alina D'Souza
Subject: Re: Order #600794857 // Sku :AL-ALEK9266MT-35L // Name :EKO Dara Stainless Steel Sensor Waste Bin 35L // DEFECTIVE

Dear Ivy,

When do you expect your driver will be here for pick up?

Thanks

On Thu, 9 Jul 2020 at 09:27, Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Good day!

Kindly handover the item to our driver.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, July 9, 2020 8:34 AM
To: Ivy; Abel
Cc: customer care; Returns.fc; Alina D'Souza; Abdelmohsen basha
Subject: Order #600794857 // Sku :AL-ALEK9266MT-35L // Name :EKO Dara Stainless Steel Sensor Waste Bin 35L // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :Sensor not closing  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark