Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Leen Abu Khamseh <[email-masked]>
To: Mudassar Jabbar <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Wed, 15 Jul 2020 14:52:41 +0300
List-Id: <ccteam.mumzworld.com>

Hello Mudassar ,

Here is a picture of the item in the shipment :

Best regards

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On Wed, Jul 15, 2020 at 1:10 PM Mudassar Jabbar <
[email-masked]> wrote:

> Dear Leen,
>
> can we have picture of this awb so my driver will clear this matter,
> Thank you.
>
> On Wed, Jul 15, 2020, 2:07 PM Leen Abu Khamseh <[email-masked]> wrote:
>
>> Hi team ,
>>
>> The customer is still following up asking about her refund . Any
>> updates on this?
>>
>>
>> Thank you for your time .
>>
>> Best regards
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon> Virus-free.
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>>
>> On Sun, Jun 21, 2020 at 10:50 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Mudassar Jabbar <[email-masked]> What is your update on
>>> this case ?????
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Sun, Jun 21, 2020 at 11:32 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Any news?
>>>>
>>>> Has this been delivered to the rightful owner? If not, please cancel
>>>> the customer is asking for a refund.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 8:55 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> Has this been delivered to the rightful owner? If not, please cancel
>>>>> the customer is asking for a refund.
>>>>>
>>>>> Please confirm. Awaiting your reply.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> The customer wants to cancel the order now and asking for a refund.
>>>>>>
>>>>>> Please inform us where is the shipment?
>>>>>>
>>>>>> Awaiting your response. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> May we have an update on this, please?
>>>>>>>
>>>>>>> The customer is on the line asking for her order.
>>>>>>>
>>>>>>> Please advise, we need an urgent update the customer is extremely
>>>>>>> furious.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary,
>>>>>>>>
>>>>>>>> Thanks for your assistance.
>>>>>>>>
>>>>>>>> +Mostafa saad <[email-masked]> please arrange collection
>>>>>>>> and delivered t the right customer.
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Naib,
>>>>>>>>>
>>>>>>>>> Another person received the order, whose name is Sara. She called
>>>>>>>>> the customer that her order was incorrectly delivered to her. The driver
>>>>>>>>> might have been confused, the address we have is correct. Both customer
>>>>>>>>> have the same Flat number but different building number.
>>>>>>>>>
>>>>>>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary,
>>>>>>>>>>
>>>>>>>>>> Order delivered to the same address which you mention POD
>>>>>>>>>> attached.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> The driver must have been confused about the address, it was
>>>>>>>>>>> delivered to the wrong person.
>>>>>>>>>>>
>>>>>>>>>>> Please arrange the collection from the below address today or
>>>>>>>>>>> tomorrow, as much as possible
>>>>>>>>>>>
>>>>>>>>>>> Sara
>>>>>>>>>>> Al Qusais 1
>>>>>>>>>>> Damascus Street
>>>>>>>>>>> Al Marri Bldg 35  Flat 103
>>>>>>>>>>> Phone: 971557928638
>>>>>>>>>>>
>>>>>>>>>>> Once collected, please deliver to the rightful owner whose
>>>>>>>>>>> address is given below:
>>>>>>>>>>>
>>>>>>>>>>> SHIP TOSheryl Colina
>>>>>>>>>>> Doha Road
>>>>>>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>>>>>>> Dubai
>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>> SHIP AREAAl Qusais 1
>>>>>>>>>>> SHIP PHONE971555739483
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
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>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com
>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>
>>
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