Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged
From: Denmark A <[email-masked]>
To: Suzanne <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Abdul Monim <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 15 Jul 2020 14:58:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Suzanne,

Thank you for your reply.

Subject items already delivered by our driver to your side please confirm
with your team.

Regards,
Den mark

On Wed, Jul 15, 2020 at 2:54 PM Suzanne <[email-masked]> wrote:

> Hi,
>
>
>
> We are processing internally. Please advise your customer that we will
> replace the car seat. So kindly arrange and send the defective car seat to
> us. Once the replacement is ready for collection [email-masked]  will
> inform you.
>
>
>
> We apologize for any inconvenience caused by the delay from our supplier.
>
>
>
> Thank you for understanding.
>
>
>
> Regards,
>
> Suzanne
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 2:02 PM
> *To:* Abdul Monim <[email-masked]>; [email-masked]
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Angeli Fontillas <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Abdelmohsen
> basha <[email-masked]>
> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Hi Team,
>
>
>
> Please update us up urgently, the customer is following up
>
>
>
> On Mon, Jul 13, 2020 at 10:47 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update us here.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 10:32 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update us thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 9:03 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Find the attached  Sales Invoice.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 7, 2020 at 8:31 AM Abdul Monim <[email-masked]> wrote:
>
> Hi,
>
>
>
> @Adding Ms. Suzanne
>
>
>
> Could you share with us your customer purchase proof please.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, July 6, 2020 4:39 PM
> *To:* Abdul Monim - Areen E&W <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>
> *Subject:* Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart
> I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation as the customer needs a replacement.
>
> Also please see the attached video for your reference.
>
>
>
> Customer Comments : Item received damage.
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>