Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mudassar Jabbar <[email-masked]>
To: Leen Abu Khamseh <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Wed, 15 Jul 2020 14:10:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Leen,

can we have picture of this awb so my driver will clear this matter,
Thank you.

On Wed, Jul 15, 2020, 2:07 PM Leen Abu Khamseh <[email-masked]> wrote:

> Hi team ,
>
> The customer is still following up asking about her refund . Any
> updates on this?
>
>
> Thank you for your time .
>
> Best regards
>
>
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> On Sun, Jun 21, 2020 at 10:50 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Mudassar Jabbar <[email-masked]> What is your update on
>> this case ?????
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 21, 2020 at 11:32 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Any news?
>>>
>>> Has this been delivered to the rightful owner? If not, please cancel the
>>> customer is asking for a refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 8:55 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> Has this been delivered to the rightful owner? If not, please cancel
>>>> the customer is asking for a refund.
>>>>
>>>> Please confirm. Awaiting your reply.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> The customer wants to cancel the order now and asking for a refund.
>>>>>
>>>>> Please inform us where is the shipment?
>>>>>
>>>>> Awaiting your response. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> May we have an update on this, please?
>>>>>>
>>>>>> The customer is on the line asking for her order.
>>>>>>
>>>>>> Please advise, we need an urgent update the customer is extremely
>>>>>> furious.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>> Thanks for your assistance.
>>>>>>>
>>>>>>> +Mostafa saad <[email-masked]> please arrange collection
>>>>>>> and delivered t the right customer.
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Naib,
>>>>>>>>
>>>>>>>> Another person received the order, whose name is Sara. She called
>>>>>>>> the customer that her order was incorrectly delivered to her. The driver
>>>>>>>> might have been confused, the address we have is correct. Both customer
>>>>>>>> have the same Flat number but different building number.
>>>>>>>>
>>>>>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary,
>>>>>>>>>
>>>>>>>>> Order delivered to the same address which you mention POD attached.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> The driver must have been confused about the address, it was
>>>>>>>>>> delivered to the wrong person.
>>>>>>>>>>
>>>>>>>>>> Please arrange the collection from the below address today or
>>>>>>>>>> tomorrow, as much as possible
>>>>>>>>>>
>>>>>>>>>> Sara
>>>>>>>>>> Al Qusais 1
>>>>>>>>>> Damascus Street
>>>>>>>>>> Al Marri Bldg 35  Flat 103
>>>>>>>>>> Phone: 971557928638
>>>>>>>>>>
>>>>>>>>>> Once collected, please deliver to the rightful owner whose
>>>>>>>>>> address is given below:
>>>>>>>>>>
>>>>>>>>>> SHIP TOSheryl Colina
>>>>>>>>>> Doha Road
>>>>>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>>>>>> Dubai
>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>> SHIP AREAAl Qusais 1
>>>>>>>>>> SHIP PHONE971555739483
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
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>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
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