Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Yaseen Shaqra <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, Ashish Nair <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Date: Wed, 15 Jul 2020 13:55:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please note that the customer called to follow up once again

Kindly check and update us

On Mon, Jul 13, 2020 at 1:05 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly assist with the below customer as she called again to follow up.
>
> Best Regards,
> Anas Nazzal
>
> On Fri, Jul 10, 2020 at 11:45 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Msotafa,
>> she doesn't have the box. However we have advised she is missing the
>> master pieces and shared the screen shot.
>> Re-attaching it.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Thu, Jul 9, 2020 at 9:47 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Radwa,
>>>
>>> Could you please confirm which box the customer received?
>>> as the item is (1 of 3), (2 of 3), and (3 of 3).
>>>
>>> On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mohammad and Ashish,
>>>>
>>>> Please update us here this item was picked 3 months ago and I couldn't
>>>> find the missing parts.
>>>>
>>>> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>>>>> <[email-masked]> Could you please check the missing parts?
>>>>>
>>>>> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Mostafa Said <[email-masked]>
>>>>>>
>>>>>> Kindly check & update on this urgently
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> + @Mohit Caleb <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 8, 2020 3:16 PM
>>>>>>> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
>>>>>>> [email-masked]>; 'customer care' <[email-masked]>
>>>>>>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi @Eugene Mugisa <[email-masked]>,
>>>>>>>
>>>>>>> Please advise ?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Radwa,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We will have to check first with the WH if they dispatched all boxes
>>>>>>> related to this order, before we escalate to the vendor.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This item comes in different boxes and is mentioned on the packaging
>>>>>>> of the same sku, example images below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @'Eugene <[email-masked]> can you investigate this please for
>>>>>>> SO: 600778533?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Laura Thomson <[email-masked]>
>>>>>>> *Sent:* Monday, July 6, 2020 2:46 PM
>>>>>>> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <
>>>>>>> [email-masked]>; Simone van Geemen <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>
>>>>>>> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> +Looping @Simone van Geemen <[email-masked]> to assist on
>>>>>>> this.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>>> *Sent:* Monday, July 6, 2020 2:33 PM
>>>>>>> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
>>>>>>> [email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>
>>>>>>> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Laura and Jeffin,
>>>>>>>
>>>>>>> Please assist with this missing pieces case.
>>>>>>>
>>>>>>> This is the email the customer sent us;
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE