Subject: Re: DDA CASE - VVIP CUSTOMER - VERY URGENT - 3 MISSING ITEMS - 100151596- S001401318936 - CUSTOMER EXPECTING A BABY
From: Malak Nobeh <[email-masked]>
To: Shipa Delivery Support <[email-masked]>
Cc: Amr Essam <[email-masked]>, Eugene Mugisa <[email-masked]>, Rehan Alam <[email-masked]>, Ronald Gaviola <[email-masked]>, Shady Elgendy <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>
Date: Wed, 15 Jul 2020 11:48:52 +0400
List-Id: <ccteam.mumzworld.com>

Dear Akram,

Please ensure to deliver the shipment today as someone called the customer
and inform him the delivery will be next week , we need to deliver it today.

Thanks.

On Wed, 15 Jul 2020 at 11:43, Shipa Delivery Support (
[email-masked]) <[email-masked]> wrote:

> Dear team,
>
> Kindly note the order is currently out for delivery, and we''ll do our
> best to arrange it soon.
>
> Best regards,
>
>
> Akram Wahdan
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
> ------------------------------
> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
> *Sent: *15/7/2020 8:47 AM GMT+04:00
> *To: [email-masked]
> *Cc: [email-masked]; [email-masked]; [email-masked];
> [email-masked]; EMP393 Lubna Shehadeh ([email-masked]);
> [email-masked]; [email-masked]
> *Subject: *Re: DDA CASE - VVIP CUSTOMER - VERY URGENT - 3 MISSING ITEMS -
> 100151596- S001401318936 - CUSTOMER EXPECTING A BABY
>
> Hello Amr,
>
> Please update when the order will be delivered.
>
> Thanks.
>
>
>
> On Tue, 14 Jul 2020 at 13:16, Amr Essam <[email-masked]> wrote:
>
>> Noted, We will do the needful.
>>
>> Best Regards,
>>
>> On Tue, 14 Jul 2020 at 11:21 AM Malak Nobeh <[email-masked]> wrote:
>>
>>> Hello,
>>>
>>> Thank you @Zubair Wahid <[email-masked]> for updating the AWB.
>>> Dear @Amr Essam <[email-masked]> Please ensure to push the
>>> shipment for urgent delivery, This is DDA case.
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Tue, 14 Jul 2020 at 12:01, Zubair Wahid <[email-masked]> wrote:
>>>
>>>> S001919306420 this is the new AWB
>>>> Ignore the previous email.
>>>>
>>>> On Tue, Jul 14, 2020 at 10:59 AM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> S001401318936 New AWB
>>>>>
>>>>> On Tue, Jul 14, 2020 at 10:54 AM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> I will change the AWB.
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 10:46 AM Malak Nobeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Zubair,
>>>>>>>
>>>>>>> Please check and advice.
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 14 Jul 2020 at 11:40, Amr Essam <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Malak,
>>>>>>>>
>>>>>>>> Kindly note that for the new items it can't be dispatched under the
>>>>>>>> same AWB number since its already delivered and closed in the system,
>>>>>>>> Please create a new AWB.
>>>>>>>>
>>>>>>>> Please let me know if you have any concerns.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> On Tue, Jul 14, 2020 at 10:33 AM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team
>>>>>>>>> The pick up with shipa team is happening at 11 am.
>>>>>>>>> Thanks
>>>>>>>>> Zubair
>>>>>>>>>
>>>>>>>>> On Tue, Jul 14, 2020, 10:31 AM Shipa Delivery Support (
>>>>>>>>> [email-masked]) <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear team,
>>>>>>>>>>
>>>>>>>>>> Well noted and received. We will do our best to have the subject
>>>>>>>>>> delivered to the customer ASAP once it is physically received.
>>>>>>>>>>
>>>>>>>>>> Best regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Lubna Shehadeh
>>>>>>>>>> Customer Care
>>>>>>>>>> <https://www.shipa.com>
>>>>>>>>>> *M:* 800 SHIPA
>>>>>>>>>> www.shipa.com
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *CST000000006 Shipa Customer Customer <[email-masked]
>>>>>>>>>> >
>>>>>>>>>> *Sent: *14/7/2020 10:59 AM GMT+04:00
>>>>>>>>>> *To: *EMP435 Akram Wahdan ([email-masked])
>>>>>>>>>> *Cc: [email-masked]; [email-masked];
>>>>>>>>>> [email-masked]; [email-masked];
>>>>>>>>>> [email-masked]; [email-masked]; [email-masked]
>>>>>>>>>> *Subject: *Re: DDA CASE - VVIP CUSTOMER - VERY URGENT - 3
>>>>>>>>>> MISSING ITEMS - 100151596- S001401318936 - CUSTOMER EXPECTING A BABY
>>>>>>>>>>
>>>>>>>>>> Dear Akram!
>>>>>>>>>>
>>>>>>>>>> I have already mentioned on my previous email that we will send
>>>>>>>>>> three items today under the same AWB, the email sent FYI , we are already
>>>>>>>>>> aware that the first P delivered.
>>>>>>>>>>
>>>>>>>>>> @Zubair Wahid <[email-masked]> waiting for your
>>>>>>>>>> confirmation.
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 14 Jul 2020 at 10:56, Shipa Delivery Support (
>>>>>>>>>> [email-masked]) <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear team,
>>>>>>>>>>>
>>>>>>>>>>> Please note that the AWB S001401318936 only has 1 part, and it
>>>>>>>>>>> has been delivered to the customer.
>>>>>>>>>>>
>>>>>>>>>>> If you'd like to send more pieces for the same customer, kindly
>>>>>>>>>>> create a new order so we can have better tracking of it and avoid any
>>>>>>>>>>> complications.
>>>>>>>>>>>
>>>>>>>>>>> Best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Akram Wahdan
>>>>>>>>>>> Customer Care
>>>>>>>>>>> <https://www.shipa.com>
>>>>>>>>>>> *M:* 800 SHIPA
>>>>>>>>>>> www.shipa.com
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From: *CST000000006 Shipa Customer Customer <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Sent: *14/7/2020 10:28 AM GMT+04:00
>>>>>>>>>>> *To: *EMP393 Lubna Shehadeh ([email-masked])
>>>>>>>>>>> *Cc: [email-masked]; [email-masked];
>>>>>>>>>>> [email-masked]; [email-masked];
>>>>>>>>>>> [email-masked]; [email-masked]; [email-masked]
>>>>>>>>>>> *Subject: *Re: DDA CASE - VVIP CUSTOMER - VERY URGENT - 3
>>>>>>>>>>> MISSING ITEMS - 100151596- S001401318936 - CUSTOMER EXPECTING A BABY
>>>>>>>>>>>
>>>>>>>>>>> Dears,
>>>>>>>>>>>
>>>>>>>>>>> You will receive another three items under the same AWB,
>>>>>>>>>>> however, it's *NOT DELIVERED YET*.  @Zubair Wahid
>>>>>>>>>>> <[email-masked]> Please let us know once you handed over
>>>>>>>>>>> the shipment to Shipa team.
>>>>>>>>>>>
>>>>>>>>>>> Thanks.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 14 Jul 2020 at 10:22, Shipa Delivery Support (
>>>>>>>>>>> [email-masked]) <[email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear team,
>>>>>>>>>>>>
>>>>>>>>>>>> The order S001401318936   has been delivered.
>>>>>>>>>>>>
>>>>>>>>>>>> Best regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Lubna Shehadeh
>>>>>>>>>>>> Customer Care
>>>>>>>>>>>> <https://www.shipa.com>
>>>>>>>>>>>> *M:* 800 SHIPA
>>>>>>>>>>>> www.shipa.com
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *CST000000006 Shipa Customer Customer <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Sent: *14/7/2020 10:08 AM GMT+04:00
>>>>>>>>>>>> *To: [email-masked]
>>>>>>>>>>>> *Cc: [email-masked]; [email-masked];
>>>>>>>>>>>> [email-masked]; [email-masked];
>>>>>>>>>>>> [email-masked]; [email-masked]; [email-masked]
>>>>>>>>>>>> *Subject: *DDA CASE - VVIP CUSTOMER - VERY URGENT - 3 MISSING
>>>>>>>>>>>> ITEMS - 100151596- S001401318936 - CUSTOMER EXPECTING A BABY
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Shipa Team,
>>>>>>>>>>>>
>>>>>>>>>>>> Today you will receive the shipment #S001401318936  , Please
>>>>>>>>>>>> ensure to push it for immediate delivery.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Amr Essam
>>>>>>>> Account Management
>>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>>> *M:* +966594621560
>>>>>>>> [email-masked]
>>>>>>>> shipa.com/delivery
>>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>
>>>
>>> --
>>>
>> --
>>
>> Amr Essam
>> Account Management
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>> *M:* +966594621560
>> [email-masked]
>> shipa.com/delivery
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>
>
>
> --
>

--