Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" KidsBike - Green // Defective
From: Abdelmohsen basha <[email-masked]>
To: Simba <[email-masked]>
Cc: Retail <[email-masked]>, Denmark A <[email-masked]>, Mary Anne Agapito <[email-masked]>, Zishan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Wed, 15 Jul 2020 09:19:16 +0400
List-Id: <ccteam.mumzworld.com>

Hello Simba,

Kindly  mention the subject of the lost email.

Thanks

On Mon, 13 Jul 2020 at 16:52, Simba <[email-masked]> wrote:

> Hi Abdelmohsen,
>
> I guess this email is lost, kindly check and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Abdelmohsen basha <[email-masked]>
> *Sent: *Monday, July 13, 2020 4:11 AM
> *To: *Cc: Simba <[email-masked]>
> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> KidsBike - Green // Defective
>
>
>
> Hello Simba,
>
>
>
> The client refused the replacement, please notice that we will proceed in
> the refund.
>
>
>
> Thanks
>
>
>
> On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Abdelmohsen,
>
>
>
> The customer just called in, he doesn't want the bike but wants a refund
> instead. The customer is okay with a store credit, he wants to have another
> bike.
>
>
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
>
>
>
>  -  since the vendor confirmed refund will be given to the customer,
> please advise if we can issue the voucher now.
>
>
>
> Awaiting your response. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> @Alina D'Souza <[email-masked]>  Please communicate with the
> customer.
>
>
>
> Thanks & BR
>
>
>
> On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> We have received subject unit. After evaluation, we have found two things:
>
>
>
> 1.       Drive Chain is found broken.
>
> 2.       Training Wheels are not balanced (looks like customer tried to
> adjust it).
>
>
>
> We will fix both the above issues and make the bike ready for pick-up by
> tomorrow.
>
>
>
> Kind Regards
>
>
>
> Usman Ghani
>
>
>
> *From:* Retail
> *Sent:* Saturday, July 11, 2020 12:33 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> Kids Bike - Green // Defective
>
>
>
> Dear Denmark,
>
>                 The drive chain is broken, and this is considered as
> damaged by the customer. So Return cannot be accepted for damaged items.
>
>
>
> Feel free to call me for any ambiguities.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
>
>  <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
>  <800279264>[image: Facebook
> icon] <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
> *Sent:* Saturday, July 11, 2020 12:20 PM
> *To:* Retail <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
> Kids Bike - Green // Defective
>
>
>
> Dear Team,
>
>
>
> Confirmed.
>
>
>
> Please share with us your complete address and contact person details, to
> whom we will hand over the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]> wrote:
>
> Dear Denmark,
>
>                 The picture below indicates the drive chain is also
> broken. Kindly confirm this, as this is considered as a damaged item.
>
>
>
> Regards,
>
> *Zishan Bashir*
>
> Key Accounts Manager
>
>
>
> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
> [email-masked] • PO Box 8783, Dubai, UAE
>
>  <http://arwani.ae/>
>
> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>
> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>
> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>
> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>
>
>
>  <800279264>[image: Facebook
> icon] <https://www.facebook.com/ArwaniTrading/>
> <https://www.linkedin.com/company/3093642/>
> <https://www.instagram.com/arwanitrading/>
>
>
> [email-masked]
> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>
> *www.**arwani**.ae* <http://www.arwani.ae/>
>
>
>
> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, July 11, 2020 11:18 AM
> *To:* Retail <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids
> Bike - Green // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> We received the subject order today but the Stabilisers (2 little wheels)
> are not balanced in the sense that they don't touch the ground at the same
> time. The bicycle therefore is not stable for my kid who is a beginner on
> bicycles.
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>