Subject: Re: 600898786_2 Wrong update
From: Muhammad Habib <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 14 Jul 2020 21:14:35 +0500
List-Id: <ccteam.mumzworld.com>

Dear Mohit,
I investigated this case through CCTV . Packing helper swapped paking label.
@Naib Khan <[email-masked]>  Please arrange a collection  of wrong
items delivered to customer.
This issue was raised under zendesk ticket  incident #1183363

Please let me know for further assistance.

On Tue, Jul 14, 2020 at 9:59 AM Mohamed Magdy <[email-masked]> wrote:

> @Mohit Caleb <[email-masked]> ...What is the update here?
>
> On Mon, Jul 13, 2020 at 9:15 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> what is the update here?
>>
>> On Sun, Jul 12, 2020 at 9:38 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Muhammad Habib <[email-masked]>
>>>
>>> Kindly check on this case & update ASAP
>>>
>>> ᐧ
>>>
>>> On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>> <[email-masked]>  Please check here and share feedback.
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer called and explained what happened.
>>>>>
>>>>> It seems that we had this issue as the sticker with the barcode was
>>>>> incorrectly placed.
>>>>>
>>>>> Outside the sticker shows 600898786_2 but the items inside were
>>>>> intended for order #600901458_2 and all are complete.
>>>>>
>>>>> 600898786_2 LBG-GEN157
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>>>>> Hardware - Pizza Cutter & Serving Board - Brown
>>>>> 600898786_2 AG-205427-8C1-EU-25-26
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>>>>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>>>>
>>>>> 600898786_2 AG-206272-669-EU-27-28
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>>>>
>>>>> 600898786_2 AG-206272-669-EU-28-29
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>>>>
>>>>> The above items have not been delivered at all. The customer is still
>>>>> interested in the pizza cutter but not the 3 crocs. She already bought it
>>>>> from somewhere else.
>>>>>
>>>>> Please check, the customer wants a refund for the 3 shoes.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> *Kindly find POD, and some snaps from customer side.*
>>>>>>
>>>>>>
>>>>>> *Rgds;*
>>>>>> *Muhammad Ayoub*
>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>
>>>>>>
>>>>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mostafa,
>>>>>>>
>>>>>>> Already discussed with the customer this shipment is received by the
>>>>>>> customer, but there is some item missing inside the box.
>>>>>>>
>>>>>>> As per customer the box was properly sealed and well packed then how
>>>>>>> the items are missing inside the box.
>>>>>>>
>>>>>>> Customer will send the mail also to Mumzworld.
>>>>>>>
>>>>>>> *Rgds;*
>>>>>>> *Muhammad Ayoub*
>>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>>>>> <[email-masked]> @Road Rider
>>>>>>>> <[email-masked]>  Please check here and update ASAP.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> The customer called again until now her order has not been
>>>>>>>>> delivered. Now, the customer doesn't want it anymore and wants her money
>>>>>>>>> back.
>>>>>>>>>
>>>>>>>>> Please assist. The finance team will process the refund unless
>>>>>>>>> confirmed.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @[email-masked] <[email-masked]>  If we
>>>>>>>>>> didn't receive any feedback from your side by the EOD today will proceed
>>>>>>>>>> this order as lost on your side
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>>>>> <[email-masked]> please assist the customer following
>>>>>>>>>>> up and no response from  Road Rider.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards.
>>>>>>>>>>> Naib
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Muhammad,
>>>>>>>>>>>>
>>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise asap, customer is constantly following up and
>>>>>>>>>>>> upset on the delay.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Please update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise if the shipment was lost , do we need to place
>>>>>>>>>>>>>> a new order?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise if we should place a new order for the
>>>>>>>>>>>>>>> customer
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad
>>>>>>>>>>>>>>>>> Ayoub <[email-masked]>; [email-masked];
>>>>>>>>>>>>>>>>> customer care <[email-masked]>; lastmile <
>>>>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are
>>>>>>>>>>>>>>>>> urgently needed
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> You received this message because you are subscribed to
>>>>>>>>>>>>>>>>> the Google Groups "lastmile" group.
>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>
>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
>
>

-- 

Thanks & regards,