Subject: Re: Urgent Cases
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>, "Asad ." <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Tue, 14 Jul 2020 20:02:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please find below the new issues that the customer is facing

*100148896_1*, the customer did not receive the below items

KSA-AHG-54262701-3-6M
KSA-AHG-54264201-0-3M
KSA-AHG-54750302-3-6M
KSA-AHG-55072200-3-6M
KSA-AHG-54263900-3-6M
KSA-AHG-53938105-6-7Y
KSA-AHG-53938105-8-9Y
TC-TT42257885
BNDL-B-TT9

*100143650*, The customer received damaged car seat

KSA-MD-BZ10504-01

*100163244*, Wrong color received, the customer ordered blue and she
received pink

TC-Y3173

On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]> wrote:

> Hi Zubair and Ahmed,
>
> The customer has another issue now. For order # 100156825_2 . She
> received part of the items, below items are missing:
> KSA-AT-NC-SPPL8
> TC-TT446502GreenBlueBoys
> KSA-LALS-126G776_9m
> KSA-AIP-219307
> KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)
>
> Please dispatch asap customer is due on Tuesday
>
> Regards,
> Alaa
>
>
> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]> wrote:
>
>> Hi Zubair,
>>
>> as discussed yesterday about dispatching the shipments, until not there
>> are no records on the shipments
>>
>> The customer needs an answer today
>>
>> Kindly check and advise
>>
>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Yes Asad
>>> I had spoken to Yaseen and sorted the issue
>>>
>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>
>>>> Has this case been addressed?
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
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>>>>
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>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
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>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *"Asad ." <[email-masked]>
>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>> [email-masked]>
>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>>>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>>> [email-masked]>
>>>> *Subject: *Re: Urgent Cases
>>>>
>>>>
>>>>
>>>> Zubair, can you please address this immediately.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>> *Asad Pirzada*
>>>> Chief Operations Officer
>>>>
>>>> *M * +971 504 09 5386
>>>> *E* [email-masked]
>>>>
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>> *To: *Asad <[email-masked]>
>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>>>> *Subject: *Urgent Cases
>>>>
>>>>
>>>>
>>>> Dear Asad
>>>>
>>>> We need your support here
>>>>
>>>> The customer is ordering frequently from us and her lifetime sales
>>>> since April until today is 17,841.59 AED
>>>>
>>>> She is facing several issues with all the orders that she placed, and
>>>> her due date is next week
>>>>
>>>> We need to solve all the issues below at the soonest:
>>>>
>>>>
>>>>
>>>> ·         23-Apr-2020 // 100142271_2: she received the below products
>>>> damaged by the heat; we need your approval to refund the customer without
>>>> collecting the             items as its damaged and there is no use to
>>>> collect them (81.82AED)
>>>>
>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>
>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>> (31.50AED)
>>>>
>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>> (31.50AED)
>>>>
>>>>
>>>>
>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>> until today it is not shipped
>>>>
>>>>  we placed a new order for the customer *100167000*, without
>>>> GT-CH02525 because it is OOS
>>>>
>>>> The customer wants a refund for the OOS product.
>>>>
>>>>
>>>>
>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>
>>>> but she received MD-AC3020 (139 AED), the customer is okay to refund
>>>> the price different (40 AED) back to the same card that she used.
>>>>
>>>>
>>>>
>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>> (23AED)
>>>>
>>>> Please advise if we should place a new order for the customer
>>>>
>>>>
>>>>
>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched
>>>> yet with Barq
>>>>
>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched
>>>> yet with Barq
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE