Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Maricel Sadurai <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Simone van Geemen <[email-masked]>, customer care <[email-masked]>
Date: Tue, 14 Jul 2020 19:59:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Had tried to check in retail store but unfortunately its out of stock.

One store confirmed that they are expecting a shipment within this week and
I informed them to give me an update once they received the product.

Regards,

On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:

> Hi Maricel,
> Either of them is compatible with the item.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
> wrote:
>
>> Hi Radwa,
>>
>> Sorry I missed your email.
>>
>> As per my understanding you required the Cybex Base -Z or Base Z one ,
>> kindly confirm?
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Maricel,
>>> Please advise ?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>>>
>>>> Hi Maricel,
>>>>
>>>> Can we source either of the bases mentioned in  the thread ?
>>>>
>>>>
>>>>
>>>> Base Z or Base Z-One
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Simone van Geemen <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 5:06 PM
>>>> *To:* Sonja Strittmatter <[email-masked]>; Radwa
>>>> Ali <[email-masked]>
>>>> *Cc:* Osmat El Mourad <[email-masked]>; customer care
>>>> <[email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Sonja,
>>>>
>>>> Thanks for the clarification for our team.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We’ll discuss pick up of our pending shipment separately on the
>>>> existing email trail.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Sonja Strittmatter <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 5:02 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Amir Julkarnain <[email-masked]>
>>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Dear all,
>>>>
>>>>
>>>>
>>>> please see my answers below, written in Blue.
>>>>
>>>> For further questions we stay at your disposal.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>> Sonja
>>>>
>>>>
>>>>
>>>> *Von:* Osmat El Mourad <[email-masked]>
>>>> *Gesendet:* Dienstag, 30. Juni 2020 14:43
>>>> *An:* Sonja Strittmatter <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa
>>>> Ali <[email-masked]>
>>>> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> Hi Sonja,
>>>>
>>>>
>>>>
>>>> Hope all is fine,
>>>>
>>>>
>>>>
>>>> Please can you look quickly at the below email and let me know:
>>>>
>>>>
>>>>
>>>>    - If there is any Base is compatible with the Sirona Z i-Size
>>>>
>>>> Sonja: Base Z or Base Z-One (without rotating function) will work with
>>>> the Sirona Z
>>>>
>>>>    - When will have their next order with the Base and when it’s
>>>>    expected to arrive to Dubai
>>>>
>>>> Sonja: The Base Z for your back order # 535961 are already available –
>>>> we are waiting for some other items to come to prepare full shipment.
>>>> Therefore it would be possible to arrange pickup for express
>>>> shipment/airfreight with a few pieces without problems. Just let me know if
>>>> you´re interested in to arrange pickup for a few upfront and it can be
>>>> organized at short notice.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Osmat
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Tuesday, June 30, 2020 2:40 PM
>>>> *To:* Osmat El Mourad <[email-masked]>
>>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>>
>>>>
>>>>
>>>> *Caution! *External E-mail *注意**! **外部**邮件*
>>>>
>>>> Hi Osmat,
>>>>
>>>>
>>>>
>>>> Appreciate your support with the issue below.
>>>>
>>>> We have a customer who purchased the item (Cybex - Sirona Z i-Size
>>>> Ferrari Car Seat - Victory Black ) and he was advised by mistake that it
>>>> comes with the base.
>>>>
>>>> Please advise as the base is out of stock everywhere, if there is not
>>>> other base compatible with the item so we can recommend it.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>> Disclaimer: This message (including attachments, if any) is
>>>> confidential and may be privileged. If you have received this message by
>>>> mistake, please notify the sender by return e-mail and delete this message
>>>> (including attachments, if any). Any unauthorized use or dissemination of
>>>> this message in whole or in part is strictly prohibited. E-mail may contain
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>>>> attachments emanating from either within or outside our company. We reserve
>>>> the right to monitor and review the content of all messages sent to or from
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>>> --