Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Radwa Ali <[email-masked]>
To: Maricel Sadurai <[email-masked]>
Cc: customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Simone van Geemen <[email-masked]>
Date: Tue, 14 Jul 2020 18:37:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Maricel,
Either of them is compatible with the item.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
wrote:

> Hi Radwa,
>
> Sorry I missed your email.
>
> As per my understanding you required the Cybex Base -Z or Base Z one ,
> kindly confirm?
>
> Regards,
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Maricel,
>> Please advise ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>>
>>> Hi Maricel,
>>>
>>> Can we source either of the bases mentioned in  the thread ?
>>>
>>>
>>>
>>> Base Z or Base Z-One
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Simone van Geemen <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 5:06 PM
>>> *To:* Sonja Strittmatter <[email-masked]>; Radwa
>>> Ali <[email-masked]>
>>> *Cc:* Osmat El Mourad <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Sonja,
>>>
>>> Thanks for the clarification for our team.
>>>
>>>
>>>
>>>
>>>
>>> We’ll discuss pick up of our pending shipment separately on the existing
>>> email trail.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Sonja Strittmatter <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 5:02 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Amir Julkarnain <[email-masked]>
>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Dear all,
>>>
>>>
>>>
>>> please see my answers below, written in Blue.
>>>
>>> For further questions we stay at your disposal.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Sonja
>>>
>>>
>>>
>>> *Von:* Osmat El Mourad <[email-masked]>
>>> *Gesendet:* Dienstag, 30. Juni 2020 14:43
>>> *An:* Sonja Strittmatter <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa
>>> Ali <[email-masked]>
>>> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> Hi Sonja,
>>>
>>>
>>>
>>> Hope all is fine,
>>>
>>>
>>>
>>> Please can you look quickly at the below email and let me know:
>>>
>>>
>>>
>>>    - If there is any Base is compatible with the Sirona Z i-Size
>>>
>>> Sonja: Base Z or Base Z-One (without rotating function) will work with
>>> the Sirona Z
>>>
>>>    - When will have their next order with the Base and when it’s
>>>    expected to arrive to Dubai
>>>
>>> Sonja: The Base Z for your back order # 535961 are already available –
>>> we are waiting for some other items to come to prepare full shipment.
>>> Therefore it would be possible to arrange pickup for express
>>> shipment/airfreight with a few pieces without problems. Just let me know if
>>> you´re interested in to arrange pickup for a few upfront and it can be
>>> organized at short notice.
>>>
>>>
>>>
>>> Thank you,
>>>
>>> Osmat
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 2:40 PM
>>> *To:* Osmat El Mourad <[email-masked]>
>>> *Cc:* Simone van Geemen <[email-masked]>; customer care <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>>>
>>>
>>>
>>> *Caution! *External E-mail *注意**! **外部**邮件*
>>>
>>> Hi Osmat,
>>>
>>>
>>>
>>> Appreciate your support with the issue below.
>>>
>>> We have a customer who purchased the item (Cybex - Sirona Z i-Size
>>> Ferrari Car Seat - Victory Black ) and he was advised by mistake that it
>>> comes with the base.
>>>
>>> Please advise as the base is out of stock everywhere, if there is not
>>> other base compatible with the item so we can recommend it.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
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>>>
>>>
>>> Disclaimer: This message (including attachments, if any) is confidential
>>> and may be privileged. If you have received this message by mistake, please
>>> notify the sender by return e-mail and delete this message (including
>>> attachments, if any). Any unauthorized use or dissemination of this message
>>> in whole or in part is strictly prohibited. E-mail may contain viruses.
>>> Before opening attachments, please check them for viruses and defects.
>>> While our company has safeguards in place to minimize the risks, we will
>>> not be responsible for any viruses or defects in emails or their
>>> attachments emanating from either within or outside our company. We reserve
>>> the right to monitor and review the content of all messages sent to or from
>>> this e-mail address. Messages sent to or from this e-mail address may be
>>> retained by the company.
>>>
>>